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Collaboration with career staff is critical to appointees’ success

Partnership for Public Service

I was moving from a deputy chief of staff appointment – organizing workstreams for our Cabinet secretary behind the scenes – to a more public-facing assistant secretary position. Bob oversaw the countless tasks necessary to run our office, while I coordinated with our department’s leadership team on completion of our top priorities.

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Detroit needs a transformational projects action plan for the Renaissance Center, the adjoining waterfront and business district, and transit

Rebuilding Place in Urban Space

Because it's so big, it's not perfectly permeable either, but there are sections designed to be public facing, such as the skating rink, shopping, the Radio City Music Hall, etc., I see the opportunities that a coordinated revitalization could provide to Detroit. A good comparison would be Rockefeller Center in Manhattan.

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Passport to Success: How One Intrepid Library Marketer Hatched a Plan To Bring People Back to the Library

Super Library Marketing

Rebecca Kilde is the communication and marketing coordinator for IFLS Library System in western Wisconsin. Rebecca put her background in graphic design to work, creating a logo, a public-facing landing page on the system website, the passport, and marketing collateral. “We

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Montana Maps Infrastructure Spending to Ensure Equity 

GovLoop

This formula, which calculates a county’s size, population and miles of public roadways, was fair but complex and difficult to parse for those unfamiliar with it. Coleman and her team significantly reduced the complexity of the process by using geographic information system (GIS) technology to build a public-facing map and dashboard.

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Every Project Needs a Plan

GovLoop

Agencies that have a clear CX strategy and coordinated CX programs to carry it out. Start by adding CX to contract requirements, especially for projects that will be public-facing. Agencies that are structured primarily around customer needs and have the tools to measure that performance. Foundational.

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Federal government cuts target civil society

Rebuilding Place in Urban Space

At least eight national organizations saw their technical assistance contracts with HUD terminated following the DOGE review of their public-facing sites. Technical assistance refers to grants for consulting on tools, coordination, systems and other solutions.