article thumbnail

Smart Cities Connect 2023: Navigating the Digital Transformation Process

State Tech Magazine

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. However, agencies need buy-in, budget and strategic planning to make their city visions come together.

article thumbnail

Government Strategic Planning 2022: Examples & Helpful Tips

GovPilot

To be as efficient as possible, you’ll need an ironclad strategic plan for your local government that showcases how you’ll spend your local budget and how you and your subcontractors will meet timeframe deliverables on public projects.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Digital Constituent Services: 3 Mistakes to Avoid

GovLoop

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

article thumbnail

As Constituent Expectations Change, State Health and Human Services Agencies Respond with Improved CX

Government Technology Insider

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

article thumbnail

Transforming How New York Protects and Serves its Community

Google Public Sector

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. From "Nice-to-Have" to "Must-Have" "Artificial intelligence in the public sector is more than wishful thinking," says Karen Dahut, CEO of Google Public Sector.

article thumbnail

Creating Trust and Inclusion at Your Agency: NextGen Speakers Explain How

GovLoop

It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.

article thumbnail

E-Democracy: How to Bring Digital Democracy to Government Agencies With GovPilot

GovPilot

However nationwide, countless local governments face a lack of constituent engagement and involvement in their local democratic system. Citizens aren’t involving themselves in local politics and as a result, they’re values aren’t necessarily reflected in the locality’s strategic planning.