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To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. However, agencies need buy-in, budget and strategicplanning to make their city visions come together.
To be as efficient as possible, you’ll need an ironclad strategicplan for your local government that showcases how you’ll spend your local budget and how you and your subcontractors will meet timeframe deliverables on public projects.
Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.
Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.
New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. From "Nice-to-Have" to "Must-Have" "Artificial intelligence in the public sector is more than wishful thinking," says Karen Dahut, CEO of Google Public Sector.
It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans. Government employees don’t operate in a vacuum.
However nationwide, countless local governments face a lack of constituent engagement and involvement in their local democratic system. Citizens aren’t involving themselves in local politics and as a result, they’re values aren’t necessarily reflected in the locality’s strategicplanning.
Most agency finance and budget offices still use financial planning solutions built around spreadsheets and online analytical processing tools for analysis, forecasting, and budgeting. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.
Recognizing that legislators and executive leaders have little appetite for sweeping modernization plans, many agencies are opting for a more targeted approach, focusing on initiatives that deliver tangible benefits. CASE IN POINT: As part of its 2023–2026 IT StrategicPlan, the U.S. CX is a tax cut that everyone can agree on.
Her team at the VA combined two-dimensional numbers with heartfelt narratives to help the agency tangibly improve its employees’ lives and to encourage healthier, more productive constituent engagement. Gill’s team established a governmentwide EX community of practice, in which 14 federal agencies participate.
But outside of our accreditation, our programming evaluation is a big component, making sure that we’re actually giving our constituents what they need. I do spend a good part of my day focusing on that. So definitely I’m trying to align myself so that I can be a parks recreation director somewhere down the road.
They’ll cover topics such as employee and constituent engagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. Read on to meet the writers, who will contribute two articles each month to GovLoop until July. You can begin reading their articles here.)
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