GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. Content Governance - Content quality controls are important because intent responses are constituent-facing (chatbot or call center). AppSheet can create approval workflows before content is published.

Management 98

Management Translation Social Services Constituents 98

GovLoop

OCTOBER 31, 2023

That’s the thing: Freed of grunt work, they have more bandwidth for listening to constituents and solving their problems. Similar AI-based decision-making systems could lead to hidden discrimination in the processing of applications for social services, health care, financial services and other fields.

Translation 59

Translation Social Services Constituents Accountability 59