article thumbnail

3 Opportunities to Elevate the Citizen Experience

State Tech Magazine

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly.

article thumbnail

Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Using technology to improve social services HOPICS is one of five housing coordinators for Los Angeles County with a focus on South Los Angeles. Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out to the AWS Public Sector team.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

As Constituent Expectations Change, State Health and Human Services Agencies Respond with Improved CX

Government Technology Insider

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

article thumbnail

Creating composable applications for seamless government services

AWS Public Sector Blog

Many of the hardest-to-solve societal challenges, such as climate mitigation and social service delivery, require cross-agency, composable solutions to have their intended impact. New public sector obstacles develop and old ones can evolve over time without regard to agency missions.

article thumbnail

Building Civic Trust Through Civic Tech

GovLoop

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

article thumbnail

Reimagining government social services in the COVID-19 era

Google Public Sector

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

article thumbnail

Simplified CCAI virtual agent management for business users

Google Public Sector

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. For example, Health and Human Services agencies may want different team members to be responsible for Supplemental Nutrition Assistance specific content versus Children's Health Insurance content.