State Tech Magazine
NOVEMBER 4, 2024
Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly.
GovLoop
FEBRUARY 20, 2024
When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.
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Google Public Sector
JUNE 29, 2020
States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.
Government Technology Insider
OCTOBER 24, 2024
In this article, originally published on August 17, 2023 , we explore how the EDD’s technology and infrastructure investments can support a unified digital experience, bringing more services to Californians wherever and whenever they need.
GovLoop
JUNE 4, 2024
When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”
Government Technology Insider
APRIL 27, 2023
Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. However, what this really marked was the beginning of a long-term – if not permanent – cycle of digital transformation.”
Google Public Sector
SEPTEMBER 30, 2022
Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. For example, Health and Human Services agencies may want different team members to be responsible for Supplemental Nutrition Assistance specific content versus Children's Health Insurance content.
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