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Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly.
Using technology to improve socialservices HOPICS is one of five housing coordinators for Los Angeles County with a focus on South Los Angeles. Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out to the AWS Public Sector team.
Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.
Many of the hardest-to-solve societal challenges, such as climate mitigation and socialservice delivery, require cross-agency, composable solutions to have their intended impact. New public sector obstacles develop and old ones can evolve over time without regard to agency missions.
When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.
States have seen a rising volume of new unemployment requests, and other socialservices systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.
Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. For example, Health and Human Services agencies may want different team members to be responsible for Supplemental Nutrition Assistance specific content versus Children's Health Insurance content.
As state Health and Human Services agencies explore new ways to improve constituentservice and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. These use cases explored using AI in new ways to address very old problems.
Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. However, what this really marked was the beginning of a long-term – if not permanent – cycle of digital transformation.”
The fiscal cliff can lead to a range of negative outcomes that diminish community quality of life, strain household finances and stifle economic growth, including: Reduced services: Local governments may be forced to cut essential services, including public safety, education, transportation and socialservices.
When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or socialservices benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”
In this article, originally published on August 17, 2023 , we explore how the EDD’s technology and infrastructure investments can support a unified digital experience, bringing more services to Californians wherever and whenever they need.
The pressure is on state and local governments to present constituents with a unified digital experience to help improve access to and the delivery of services. Driven by user experiences in consumer culture, people are eager to access services quickly and easily in one place via their desktop, tablet, or mobile device.
It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. Strong recalled visiting the intake center at a socialservices agency to learn about how staff enrolled new clients. “I Observe and Ask Questions.
While things like education, highways and roads, and socialservice programs are lifeline by government funding, there are unsung heroes in the assessment of what makes a great community. Local governments center their concerns around the prosperity and success of their community but these efforts may be short-sighted.
“Digitizing services that governments provide can be a time and efficiency improvement,” said Chris Oskuie, Vice President, State and Local Government and Education at Software AG Government Solutions, which provides platform integration software and services.
It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. Strong recalled visiting the intake center at a socialservices agency to learn about how staff enrolled new clients. “I Observe and Ask Questions.
That’s the thing: Freed of grunt work, they have more bandwidth for listening to constituents and solving their problems. Similar AI-based decision-making systems could lead to hidden discrimination in the processing of applications for socialservices, health care, financial services and other fields.
Here's what you can expect: Tactical Demos and Use Cases : Dive deep into real-world examples of how GenAI is being applied across diverse sectors, including: Streamlining socialservices : Explore how AI can automate eligibility checks, personalize outreach, and optimize resource allocation to deliver crucial benefits efficiently and equitably.
Center cities provide a kind of quality of life benefit to the suburbs, as they tend to provide more services and get more homeless individuals as a result. Park Pride, the Atlanta area friends of the parks organization, has an annual conference.
He explained that in the modern world, the government must protect people from disasters created by forces outside their control, and it must provide socialservices that would protect people from unemployment, old age, illness, accidents, unsafe food and drugs, homelessness, and disease.
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