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How to Deliver High-Quality Omnichannel Constituent Experiences

GovLoop

In the public sector, it’s a different story because constituents typically cannot turn to a competitor if an agency fails to deliver quality services. That’s what makes omnichannel communication so vital to improving the constituent experience, said Michael “M.J.”

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Supreme Court clarifies when public officials can block citizens on social media

GCN

The Supreme Court unanimously found in a pair of cases that whether a government official can block a constituent on their personal social media account hinges on if a post is a state action or is private conduct.

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Social media cases hinge on definition of what amounts to state action online

GCN

Supreme Court wrestled in two important cases over whether public officials acted improperly in blocking constituents on their personal social media accounts.

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How to Utilize Social Media During Extreme Weather

NLC (National League of Cities)

Social media has allowed local leaders to communicate with their constituents as quickly as possible, which in extreme weather situations, can be life-saving. Every month seems to bring an extreme weather event, and it will only continue with climate change.

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Local governments are less impacted by polarization, survey finds

American City & Country

Effect on relationships ‘limited’ Among city and county leaders surveyed, 16% said polarization was negatively affecting relationships between local government staff and constituents. Polarizing statements lead to a lot of mistrust between constituents and county election offices,” a local elected official surveyed stated.

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Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government

Careers in Government

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Building Digital Excellence: Overcoming Web Development Staffing Obstacles in Government appeared first on Careers in Government.

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Politics in the Workplace: Navigating the Delicate Balance for Veterans Reentering the Civilian Workforce

Careers in Government

Using websites, social media channels, and digital means of communication makes the communication gap between the government and constituents smaller. The post Politics in the Workplace: Navigating the Delicate Balance for Veterans Reentering the Civilian Workforce appeared first on Careers in Government.