AWS Public Sector Blog

DECEMBER 3, 2024

In critical moments when every second counts, justice and public safety ( JPS ) agencies need technology solutions that are secure, reliable, and fast. To power these essential solutions—and move agencies to the cloud securely, compliantly, and fast—CentralSquare exclusively builds on AWS infrastructure.

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Public Safety Laws Operations Accountability 147

State Tech Magazine

FEBRUARY 1, 2023

During pandemic lockdowns, citizens could not enter many government facilities, and agencies still had a duty to facilitate everyday transactions with their constituents. State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services.

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Government Security Constituents Local Government 180

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Constituents Campaign Implementation Public Sector 130

AWS Public Sector Blog

JANUARY 27, 2025

When combined with Powertools for AWS Lambda (Python), a developer toolkit that implements serverless best practices, agencies can significantly increase their development velocity while maintaining high security and compliance standards. Amazon Bedrock Guardrails: Mechanisms to enforce security and compliance policies.

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Public Sector Implementation Public Health Operations 263

AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Not just for our agency, but for the people that we serve.”.

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Public Safety Public Sector Security Constituents 246

AWS Public Sector Blog

NOVEMBER 23, 2022

The organizations responsible for those missions need technologies and solutions that solve challenges rapidly and securely. We work in a world where speed and security are paramount. Make security a priority in all stages of your transformation. There is a misconception that on-premise is more secure.

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Security Public Sector Elected Officials Constituents 130

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. It takes time to get things done, said Michael Gregg, Chief Information Security Officer for North Dakota. But the key to it, in many ways, is exactly the same. He called it a unity of effort.

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Elected Officials Constituents Engagement Communications 99

Google Public Sector

JUNE 7, 2023

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. Artificial Intelligence (AI) has been core to helping agencies achieve these goals.

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Constituents Government Public Sector Disaster Response 92

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. That’s especially true of security.

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Security Constituents Communications Budgeting 98

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline. What Is Platform Engineering?

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Public Sector Development Constituents Local Government 180

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. However, AI can also be a powerful tool for enhancing security.

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Public Sector Constituents Security Government Employee 86

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

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Constituents Social Media Nonprofit Engagement 75

Google Public Sector

DECEMBER 30, 2024

We are also providing improved data accessibility through integration with existing data sources, and bolstering security by leveraging Google Cloud's robust security infrastructure. Google Cloud provides the most extensive data center footprint for FedRAMP High workloads of any cloud service provider, with nine U.S.

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Public Sector Security Constituents Development 120

AWS Public Sector Blog

OCTOBER 9, 2024

In this post, we’ll explore how Thorn used Amazon Web Services (AWS) in conjunction with generative artificial intelligence (AI) to revolutionize their internal customer support for organization-wide IT, security, and engineering. Thorn is a registered 501(c)(3) organization that builds technology to defend children from sexual abuse.

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Nonprofit Security Constituents Operations 316

AWS Public Sector Blog

NOVEMBER 3, 2023

Social Security cards, birth certificates, and proof of disability are crucial for accessing services and applying for housing. Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip.

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Public Sector Housing Outreach Security 298

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.

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Public Sector Local Government Security Education 246

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. To jumpstart your secure gen AI journey, we developed the Public Sector Guide to Getting Started with Gen AI.

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Public Sector Security Constituents Transportation 111

AWS Public Sector Blog

OCTOBER 3, 2023

Many public sector customers are interested in building secure, cost-effective, reliable, and highly performant applications. Building modern applications in AWS helps customers with increased innovation, speed, reliability, scalability, and security while lowering total cost of ownership (TCO).

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Public Sector Security Management Operations 317

Government Technology Insider

AUGUST 5, 2024

As transportation systems become more connected, the vast amount of information they possess can provide new levels of intelligence to enhance operations and constituent service. But as cyber threats grow more prominent and DOTs adopt technologies such as artificial intelligence (AI), securing digital infrastructure has become a necessity.

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Transportation Security Public Transportation Constituents 86

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Once that is defined, we dive deep into considerations like model selection, secure and responsible use, and staffing.

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Public Sector Constituents Security Regulations 200

GovLoop

MARCH 17, 2025

Internet connectivity is at the heart of most digital transformation efforts as agencies look to provide employees or constituents with quick access to applications or services. In the process, however, they end up with a growing web of connections that are increasingly difficult to track and secure.

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Constituents Budgeting Security Accountability 52

AWS Public Sector Blog

FEBRUARY 2, 2024

When considering the migration of your legacy applications to a secure, multi-tenant cloud solution, consider the wise words of Albert Einstein, “We cannot solve problems with the kind of thinking we employed when we came up with them.” When seeking a cloud-based ERP solution, security is paramount.

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Operations Local Government Security Public Sector 189

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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Public Safety Public Sector Laws Supervision 338

Google Public Sector

MARCH 20, 2025

In the rapidly evolving AI landscape, security remains paramount. All of this builds on our prior announcement that Google Cloud achieved FedRAMP High Authorization on more than 100 additional services , which further underscores our dedication to delivering leading AI and robust security for mission-critical applications.

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Constituents Public Sector Security Translation 56

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. The Amazon S3 buckets provide isolated data storage for each state with built-in encryption and other security features.

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Campaign Public Sector Laws Constituents 242

GovLoop

JULY 3, 2023

As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters.

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Security Government Management Coordinator 95

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. We’re seeing a lot of interest in security through voice biometrics.”. The numbers are not in the favor of government,” he explained.

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Constituents Engagement Outreach Government Agency 59

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. Outdated, manual processes result in wasted time and money, fragmented data and cumbersome security and compliance efforts.

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Operations Constituents Government Agency Engagement 52

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

MARCH 16, 2023

Amazon Web Services (AWS) is helping leading tax authorities around the world to migrate and modernize their mission critical tax systems in the cloud, allowing them to achieve better service reliability, scalability, and security, while paving the way for new and innovative business functionality. Find the solution on GitHub.

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Public Sector Operations Security Sustainability 246

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

MARCH 21, 2024

Central to the event were the themes of generative AI, sustainability, security, and—importantly for Europe—digital sovereignty. Building a strong data foundation Secure, reliable, and scalable cloud infrastructure helps public sector organizations to innovate quickly while meeting strict security and compliance requirements.

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Public Sector Sustainability Security Regulations 195

Government Technology Insider

MARCH 27, 2025

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. For constituents who already have hesitations about the amount of PII held by government agencies and their plans for AI, this could result in an erosion of trust.

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Government Constituents Implementation Laws 52

GovLoop

FEBRUARY 2, 2024

GenAI can help, working across silos to suggest the additional application, thus streamlining that constituent experience. Strengthening Security and/or Compliance: A GenAI assistant can significantly enhance an agency’s cybersecurity posture. They might not know they need a liquor license for that. Favorite

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Constituents Government Employee Government Agency Security 102

AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Furthermore, K12 IT teams are understaffed and typically lack a dedicated security officer and Security Operations Center.

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Local Government Security Public Sector Education 130

GovLoop

AUGUST 8, 2024

Modernization can improve your agency’s service delivery, but while you upgrade your tech and processes, you can’t forget about security. As you make your services more accessible online for your constituents, unfortunately, it can also open the door to cyber criminals. Have you strategized and budgeted for enhanced security?

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Community Engagement Constituents Budgeting Security 98

AWS Public Sector Blog

JULY 11, 2024

There is no cost to attend; register now to secure your spot. The AWS IMAGINE conference is a no-cost way for Texas state leaders to earn CPE hours and gain valuable technology insights to support their teams and constituents. Read on for seven more reasons to attend—plus one special perk for Texan attendees.

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Education Local Government Public Sector Public Safety 204