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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. Contact centers are part of the public face of an agency.

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Overcome Manual App Testing Challenges to Drive Modernization: Insights from California CIO Academy

Government Technology Insider

In a world that is continually developing, this kind of time savings is a game-changer for ensuring public-facing applications are secure, reliable, and provide exceptional experiences for the end user.” Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual. Get the guide Favorite

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.