State Tech Magazine

AUGUST 22, 2024

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. Contact centers are part of the public face of an agency.

Local Government 70

Local Government Public Face Government Security 70

Government Technology Insider

MAY 21, 2024

In a world that is continually developing, this kind of time savings is a game-changer for ensuring public-facing applications are secure, reliable, and provide exceptional experiences for the end user.” Manual testing comes with its fair share of challenges; however, it is essential to modernizing public-facing applications.

Public Face 59

Public Face Economic Development Security Legislation 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual. Get the guide Favorite

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

APRIL 18, 2024

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. In some cases, agencies undertake a de facto modernization, driven by the sad truth that software and hardware don’t last forever. When software is no longer supported, an agency must replace it. But backend changes matter also.

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

MAY 9, 2024

Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Officials using demographically representative data.

Public Face 52

Public Face Constituents Leadership Government Agency 52

GovLoop

AUGUST 2, 2023

Start by adding CX to contract requirements, especially for projects that will be public-facing. Borrow, Build and Hire to Increase Internal Skills Use contractors to bring in capacities you don’t yet have. Build on that by having staff work beside contractors to learn the ropes. Train employees on new tools as you bring them in.

Public Face 52

Public Face Coordinator Development Constituents 52