AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

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Constituents Outreach Communications Engagement 52

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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Public Sector Housing Outreach Security 119

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. The biggest barriers still facing agencies looking to modernize their constituent experiences. If you feel like you’re reaching out for responses and getting nothing back, your customers might not be getting their ideal service experience.

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Engagement Social Media Constituents Outreach 52

GovLoop

JANUARY 31, 2023

You’ll explore: Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina.

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Constituents Outreach Engagement Local Government 52

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage.

Outreach 52

Outreach Public Sector Constituents Campaign 52

GovLoop

DECEMBER 8, 2022

We do still have a lot of our constituents that are in fear of trying things out.”. Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team. This article appears in our “ Guide to Building Constituent Engagement.” Get the guide. Favorite.

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Outreach Constituents Nonprofit Engagement 59

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 52

Campaign Outreach Public Sector Constituents 52

Google Public Sector

JUNE 22, 2023

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. Tailored experiences for all The commitment Speridan and the states it serves made to customized programs and community outreach paid off.

Local Government 87

Local Government Outreach Translation Constituents 87

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

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Constituents Local Government Outreach Engagement 40

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 52

AWS Public Sector Blog

APRIL 3, 2024

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. You saved my life today.'”

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Campaign Local Government Outreach Implementation 78

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. Slalom helped the city’s data team extend the value of the Alexa Skill by using Amazon Connect to handle telephone traffic.

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Public Sector Nonprofit Operations Local Government 98

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

Outreach 52

Outreach Public Sector Engagement Constituents 52

GovLoop

AUGUST 30, 2024

Although not everyone is comfortable with artificial intelligence, AI/ML solutions that fuse and analyze data for public outreach are safe, and eventually more agencies will welcome generative AI, Ainsbury said. Just because [some] aspect of AI/ML might be scary …, there are other aspects of AI/ML that are ripe for the picking.”

Outreach 52

Outreach Constituents Engagement Budgeting 52

GovLoop

MAY 18, 2023

This article appears in our “ Guide to Building Constituent Engagement.” ” For more ideas on how agencies are improving their outreach, download the guide. “Even with great intentions, we’re not [yet] where we aim to go,” Kaplan said. Get the guide Favorite

Engagement 59

Engagement Outreach Campaign Constituents 59

GovLoop

DECEMBER 2, 2022

This article appears in our “ Guide to Building Constituent Engagement.” ” For more ideas on how agencies are improving their outreach, download the guide. “Even with great intentions, we’re not [yet] where we aim to go,” Kaplan said. Get the guide. Favorite.

Engagement 59

Engagement Outreach Campaign Constituents 59

Social Pinpoint

DECEMBER 5, 2022

We could easily scale up or down based on outreach needs and community engagement goals, which made the process of creating so much easier. Trialing and testing prior to launch. I knew our team needed a comprehensive platform to be the foundation for all our public outreach and interactive needs.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

Center for Community Progress

MAY 2, 2023

We’re leaning into property sales outreach by leveraging local realtors who are familiar with neighborhoods, and we’re partnering with neighborhood organizations that already have trusted relationships with our constituents. We’re leveraging partners because, like Alison, we don’t have access to a lot of funding.

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Housing Development Community Development Outreach 98

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

Local Government 52

Local Government Engagement Social Media Management 52

AWS Public Sector Blog

JULY 12, 2023

Using AWS to implement a solutions based approach to delivery Bitfocus was founded by Robert Herdzik, an HMIS administrator, who wanted a better way to streamline HMIS case management, outreach and engagement, and coordinated entry system activities. Reach out the AWS Public Sector team.

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Public Sector Housing Coordinator Local Government 52

AWS Public Sector Blog

AUGUST 9, 2023

Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub.

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Public Sector Accountability Management Constituents 52

Rebuilding Place in Urban Space

DECEMBER 5, 2023

Unlike DC's "constituency service" programs by Councilmembers and the Mayor's Office, these initiatives are designed to support DIY self-help efforts driven independently of elected officials. Jose Galdamez, the city representative for the MacArthur Park Neighborhood Council, said the city is trying new outreach strategies to recruit members.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

AWS Public Sector Blog

NOVEMBER 29, 2022

Kennedy Center for the Performing Arts is leveraging a data warehouse and AI and ML to develop a multi-faceted view of their constituent data, which will enable the organization to expand and personalize its donor outreach. The John F.

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Nonprofit Public Sector Outreach Constituents 98

Google Public Sector

JANUARY 17, 2024

Here's what you can expect: Tactical Demos and Use Cases : Dive deep into real-world examples of how GenAI is being applied across diverse sectors, including: Streamlining social services : Explore how AI can automate eligibility checks, personalize outreach, and optimize resource allocation to deliver crucial benefits efficiently and equitably.

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Public Sector Education Public Safety Government 86

GovLoop

MAY 15, 2023

In lieu of the dry language so typical of government communications, the agency uses Twitter, Facebook, TikTok and Instagram to reach constituents through a mix of quirky humor, fun facts, and attractive photos and videos. The digital outreach works, and it’s a model for other agencies. Get the guide Favorite

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Social Media Communications Accountability Constituents 59

GovLoop

NOVEMBER 23, 2022

In lieu of the dry language so typical of government communications, the agency uses Twitter, Facebook, TikTok and Instagram to reach constituents through a mix of quirky humor, fun facts, and attractive photos and videos. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First. Get the Guide.

Social Media 59

Social Media Communications Accountability Constituents 59

Rebuilding Place in Urban Space

AUGUST 26, 2022

This led to a greater number of people "being on the street," and more issues being played out in the public space and needing to be addressed (" Creating 'community safety partnership neighborhood management programs as a management and mitigation strategy for public nuisances ," 2020), while at the same time recognizing that the unhoused are one (..)

Sanitation 52

Sanitation Public Safety Management Outreach 52

Public Policy Blog

JANUARY 12, 2016

7) Meeting people where they are is not just a metaphor for social media but I think an extension of how the Obama administration has attempted to operate a particular type of constituent outreach. Look out world.

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Social Media Housing Engagement Accountability 40