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5 ways AWS empowers GovTech innovation in 2025

AWS Public Sector Blog

Additionally, AWS has a robust financial operations (FinOps) practice, and AWS FinOps specialists can work with GovTechs to modernize and optimize cloud spendsometimes reducing costs by up to 40 percentwithout sacrificing performance. Amazon Pinpoint makes personalized outbound messaging campaigns simple.

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Idaho Controller modernizes back-office operations using AWS

AWS Public Sector Blog

Translation: Solving the problems of yesterday will not prepare your organization to thrive in the face of future challenges. When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently.

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Dallas County provides critical language services with Google Public Sector

Google Public Sector

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

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Vertex AI Search and Generative AI (with Gemini) achieve FedRAMP High

Google Public Sector

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

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Building Civic Trust Through Civic Tech

GovLoop

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

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Modernized workforce development solutions for our evolving world

Google Public Sector

These changes continue to impact how our country’s workforce operates today. Paired with each solution is Google’s industry-leading training to help reskill and upskill students and constituents in high-demand technical fields. The State of Oregon used Contact Center AI to improve its response time to unemployment applications.