Remove Constituents Remove Operations Remove Translation
article thumbnail

Dallas County provides critical language services with Google Public Sector

Google Public Sector

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

article thumbnail

Idaho Controller modernizes back-office operations using AWS

AWS Public Sector Blog

Translation: Solving the problems of yesterday will not prepare your organization to thrive in the face of future challenges. When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Building Civic Trust Through Civic Tech

GovLoop

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

article thumbnail

Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

article thumbnail

Modernized workforce development solutions for our evolving world

Google Public Sector

These changes continue to impact how our country’s workforce operates today. Paired with each solution is Google’s industry-leading training to help reskill and upskill students and constituents in high-demand technical fields. The State of Oregon used Contact Center AI to improve its response time to unemployment applications.

article thumbnail

Announcing the 2023 Google Cloud Customer Award Winners in Government and Education

Google Public Sector

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. A key aspect of this mission involves ensuring that constituents can readily access answers to their questions. Operating 24/7, the SBSD features virtual agents that manage around 1,200 calls daily.

article thumbnail

Empowering Governments with Adaptive AI

Google Public Sector

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Artificial intelligence (AI) is emerging as a game-changer, providing a way to streamline operations, enhance decision-making, and deliver more impactful services.