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As Constituent Expectations Change, State Health and Human Services Agencies Respond with Improved CX

Government Technology Insider

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

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Transforming How New York Protects and Serves its Community

Google Public Sector

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

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Creating Trust and Inclusion at Your Agency: NextGen Speakers Explain How

GovLoop

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans.

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Boosting Agility for State and Local Government Finance & Budget Offices

Government Technology Insider

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

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Programming for Success in Parks and Recreation

Let's Talk Parks

But outside of our accreditation, our programming evaluation is a big component, making sure that we’re actually giving our constituents what they need. ” How have you guys been operating? So it kind of sets up the rest of your team for success, too, when it comes to some of your most successful programs.

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Meet Our Featured Contributor Cohort

GovLoop

They’ll cover topics such as employee and constituent engagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. Read on to meet the writers, who will contribute two articles each month to GovLoop until July. You can begin reading their articles here.)