Remove Constituents Remove Operations Remove Security
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Securing Digital Infrastructure Helps Departments of Transportation Deliver Equitable Service

Government Technology Insider

As transportation systems become more connected, the vast amount of information they possess can provide new levels of intelligence to enhance operations and constituent service. True digital inclusion means that connection needs to be secure.” Now, DOTs are connecting communities to telehealth on the digital side.”

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Improving CX Through Simplicity and Security

GovLoop

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Legacy technology debt, and almost as importantly, legacy IT approaches, are core challenges,” said Matt Barry, Chief Operating Officer, HP Federal. That’s especially true of security.

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. AI has also helped communities get better access to government services.

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Idaho Controller modernizes back-office operations using AWS

AWS Public Sector Blog

When considering the migration of your legacy applications to a secure, multi-tenant cloud solution, consider the wise words of Albert Einstein, “We cannot solve problems with the kind of thinking we employed when we came up with them.” When seeking a cloud-based ERP solution, security is paramount.

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Protecting the Public Sector with Google Cloud's Secure AI

Google Public Sector

We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Security is paramount for public sector organizations. Secure AI: What does it mean?

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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Four actions to improve Medicaid contact center performance

McKinsey Public & Social Sector Insights

Surging call volumes, staff shortages, and dated technology challenge constituents as they try to secure benefits. Medicaid agencies are under pressure to improve customer experience and operations.