GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said. .

Operations 52

Operations Constituents Government Agency Education 52

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 180

Public Sector Development Constituents Local Government 180

State Tech Magazine

SEPTEMBER 3, 2024

Artificial intelligence is slowly but surely making its way into state and local government operations. Constituents, for their part, are still generally distrustful of AI. Some leaders also fear that AI could lead to job displacement or introduce errors into critical processes.

Constituents 164

Constituents Local Government Operations Government 164

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

State Tech Magazine

DECEMBER 13, 2023

At the state and local level, constituents still must write checks and even go in-person to government offices to handle what could be routine payments. From banking to buying and beyond, digital transactions are now the norm — except in government. This started to change during the pandemic.

Government 154

Government Constituents Operations 154

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

Nonprofit 316

Nonprofit Security Constituents Operations 316

AWS Public Sector Blog

APRIL 1, 2025

It is important to note that operating in a given AWS U.S. Independent third-party attestation audits provide assurance that control activities are operating as intended. The security tooling account is dedicated to operating security services, monitoring AWS accounts, and automating security alerting and response.

Regulations 130

Regulations Local Government Government Sanitation 130

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. Artificial intelligence (AI) is no longer a futuristic concept.

Public Sector 88

Public Sector Constituents Security Government Employee 88

AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

Local Government 182

Local Government Education Constituents Government 182

Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

Constituents 67

Constituents Implementation Public Sector Operations 67

AWS Public Sector Blog

MARCH 21, 2023

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. This operational upgrade will help the department staff benefit from the insights and efficiencies.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

Government Technology Insider

MARCH 27, 2025

Agency leaders are both optimistic and cautious about AIs impact on their organizations: AI solutions can streamline agency operations and enhance human capabilities but implementing them adds myriad considerations to agency IT modernization strategies.

Government 59

Government Constituents Implementation Laws 59

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? An effective strategy starts with clear use cases The eBook advises starting by precisely defining how generative AI might fit your operations and advance your mission.

Public Sector 200

Public Sector Constituents Security Regulations 200

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Running containerized on-premises or self-managed workloads involves significant overhead to manage operational resources. Configurations become code, deployments can be automated, and rollbacks are swift.

Public Sector 317

Public Sector Security Management Operations 317

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution.

Campaign 242

Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

Constituents 130

Constituents Outreach Communications Engagement 130

Google Public Sector

DECEMBER 30, 2024

The public sector is adopting the latest AI technologies with the right guardrails built in, and we are seeing incredible energy around this technology in agencies across the country whether that be gathering and analyzing information at the most critical times to create operational resilience and readiness, protecting our nation's critical infrastructure (..)

Public Sector 120

Public Sector Security Constituents Development 120

Government Technology Insider

DECEMBER 17, 2024

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

Constituents 52

Constituents Implementation Regulations Operations 52

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Tax authorities that operate traditional tax systems as Windows workloads, typically in on-premises virtualized environments, can rehost (i.e.,

Public Sector 246

Public Sector Security Operations Sustainability 246

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

NOVEMBER 27, 2023

Save costs and improve operations, efficiency, and resiliency CalHEERS is a complex solution. The original on-premises system was designed for peak usage, which meant that for most of the year, it ate up unnecessary operational costs. Every year, the team has improved operations, simplified the system, and enhanced the user experience.

Public Sector 182

Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Organizations no longer need special hardware or in-house expertise to reap the benefits.

Public Sector 302

Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

MARCH 10, 2023

Wi-Fiber custom builds hardware, software, and networks, outfitting them with optical and internet of things (IoT) sensors that allow municipal entities to capture and visualize data to improve operational efficiency, deliver real-time outcomes, and promote enhanced community safety.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages.

Constituents 56

Constituents Public Sector Security Translation 56

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 114

Public Sector Translation Constituents Local Government 114

Government Technology Insider

MARCH 27, 2025

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

Constituents 52

Constituents Implementation Regulations Operations 52

AWS Public Sector Blog

AUGUST 6, 2024

With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. In 2019, Amazon set a goal to match all of the electricity used across it global operation with 100 percent renewable energy by 2030.

Public Sector 173

Public Sector Public Safety Sustainability Operations 173

AWS Public Sector Blog

JULY 15, 2022

Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.

Public Sector 200

Public Sector Constituents Government Budgeting 200

AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more. These operations can also be referred to as upserts (updates and inserts) or merges.

Public Sector 204

Public Sector Operations Constituents Management 204

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 111

Constituents Translation Government Employee Government 111

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovPilot

JUNE 4, 2024

In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens. Serving your community as a local government officia l is no small feat.

Constituents 52

Constituents Government Local Government Operations 52

AWS Public Sector Blog

OCTOBER 24, 2024

Gain insights from real-world examples and uncover the boundless potential to drive change and forge a brighter future for citizens, constituents, students, service members, patients, and beyond. Don’t miss the augmented reality demo Operation Global Guardian.

Public Sector 162

Public Sector Social Media Cultivation Local Government 162

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Bias can also be introduced through the model lifecycle from training to ML operations in production. Additionally, AWS provides Amazon SageMaker for MLOps to incorporate operational best practices.

Public Sector 130

Public Sector Constituents Operations Education 130