GovLoop

NOVEMBER 14, 2024

Imagine this: In just three days, the Health and Human Services agency is able to set up a constituent portal that provides easy access to the benefits available through its 18 different departments. In this video interview, Paydos shares insights into how agencies can begin to incorporate GenAI into their own operations and services.

Government 52

Government Constituents Public Sector Operations 52

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

McKinsey Public & Social Sector Insights

OCTOBER 8, 2024

Surging call volumes, staff shortages, and dated technology challenge constituents as they try to secure benefits. Medicaid agencies are under pressure to improve customer experience and operations.

Constituents 62

Constituents Operations Security Public Sector 62

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Translation 81

State Tech Magazine

SEPTEMBER 3, 2024

Artificial intelligence is slowly but surely making its way into state and local government operations. Constituents, for their part, are still generally distrustful of AI. Some leaders also fear that AI could lead to job displacement or introduce errors into critical processes.

Constituents 64

Constituents Local Government Operations Government 64

Government Technology Insider

AUGUST 5, 2024

As transportation systems become more connected, the vast amount of information they possess can provide new levels of intelligence to enhance operations and constituent service. For DOTs to build resilient connected communities they must build cybersecurity into their digital infrastructure from the ground up.

Transportation 86

Transportation Security Public Transportation Constituents 86

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 70

Public Sector Development Constituents Local Government 70

GovPilot

SEPTEMBER 14, 2023

Elizabeth, NJ selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services. Learn about the helpful government software utilized in Elizabeth.

Management 52

Management Constituents Government Operations 52

GovPilot

AUGUST 8, 2023

The Ohio Village of Lincoln Heights selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Management 52

Management Constituents Government Operations 52

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. Legacy technology debt, and almost as importantly, legacy IT approaches, are core challenges,” said Matt Barry, Chief Operating Officer, HP Federal. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 99

Public Sector Translation Constituents Local Government 99

GovPilot

JULY 26, 2023

The GA city government in Carroll & Douglas Counties selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Constituents 52

Constituents Operations Government Management 52

GovPilot

OCTOBER 5, 2023

At a time when municipal governments are having more difficulty filling employee roles than ever before, and constituents increasingly expect online services, automation is a smart, modern option to keep municipalities operating efficiently despite roadblocks or a lack of employee manpower.

Public Sector 52

Public Sector Local Government Constituents Government 52

GovPilot

FEBRUARY 6, 2023

The Lackawanna County municipality selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services

Constituents 59

Constituents Operations Management Government 59

GovPilot

JULY 31, 2023

The New Jersey City selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services

Management 52

Management Constituents Government Operations 52

State Tech Magazine

DECEMBER 13, 2023

At the state and local level, constituents still must write checks and even go in-person to government offices to handle what could be routine payments. From banking to buying and beyond, digital transactions are now the norm — except in government. This started to change during the pandemic.

Government 60

Government Constituents Operations 60

GovPilot

NOVEMBER 13, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services in the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

JANUARY 13, 2023

The Vermont municipality selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Constituents 59

Constituents Operations Management Government 59

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The NJ Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey City expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

Government Technology Insider

AUGUST 6, 2024

As a program serving a diverse group of constituents, UI programs must be able to adapt to changes in constituent demands, changes in legislation, and changes in economic conditions, without requiring a disruptive system overhaul. Resistance to change is human nature, Jalaluddin explained.

Constituents 52

Constituents Translation Legislation Implementation 52

GovPilot

NOVEMBER 13, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 106

Constituents Translation Government Employee Government 106

GovPilot

NOVEMBER 9, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 7, 2023

The New Jersey City expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 7, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 7, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 7, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

OCTOBER 24, 2023

The New Jersey Township of North Bergen selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Management 52

Management Constituents Government Operations 52