Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management.

Management 98

Management Translation Social Services Constituents 98

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

Google Public Sector

JUNE 29, 2020

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

Social Services 52

Social Services Government Constituents Supervision 52

Government Technology Insider

APRIL 27, 2023

Across the country – from New York to Arizona and from Ohio to California – state and local governments are investing in the technology and solutions to deliver the next generation of services to constituents. However, what this really marked was the beginning of a long-term – if not permanent – cycle of digital transformation.”

Constituents 52

Constituents Local Government Social Services Leadership 52

GovLoop

NOVEMBER 23, 2022

It might seem obvious, but the goal of constituent engagement is to get services to the people who need them and to include resident voices on policies that affect them. Strong recalled visiting the intake center at a social services agency to learn about how staff enrolled new clients. “I Observe and Ask Questions.

Community Engagement 52

Community Engagement Engagement Constituents Social Services 52

American City & Country

AUGUST 28, 2024

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

Government 72

Government Budgeting Public Sector Sustainability 72