AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Constituents Campaign Implementation Public Sector 130

AWS Public Sector Blog

OCTOBER 3, 2023

Many public sector customers are interested in building secure, cost-effective, reliable, and highly performant applications. Building modern applications in AWS helps customers with increased innovation, speed, reliability, scalability, and security while lowering total cost of ownership (TCO).

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AWS Public Sector Blog

NOVEMBER 3, 2023

Social Security cards, birth certificates, and proof of disability are crucial for accessing services and applying for housing. Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip.

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Public Sector Housing Outreach Security 298

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.

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Public Sector Local Government Security Education 246

AWS Public Sector Blog

NOVEMBER 23, 2022

The organizations responsible for those missions need technologies and solutions that solve challenges rapidly and securely. We work in a world where speed and security are paramount. Make security a priority in all stages of your transformation. There is a misconception that on-premise is more secure.

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Security Public Sector Elected Officials Constituents 130

AWS Public Sector Blog

OCTOBER 9, 2024

In this post, we’ll explore how Thorn used Amazon Web Services (AWS) in conjunction with generative artificial intelligence (AI) to revolutionize their internal customer support for organization-wide IT, security, and engineering. Thorn is a registered 501(c)(3) organization that builds technology to defend children from sexual abuse.

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Nonprofit Security Constituents Operations 316

AWS Public Sector Blog

NOVEMBER 15, 2022

Varnado and his team realized that moving to the cloud could enhance storage, availability, and security – reducing paper logs, improving agency communication, and making sure dispatch operations can relocate to anywhere with an internet connection and be up and running in minutes. Not just for our agency, but for the people that we serve.”.

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Public Safety Public Sector Security Constituents 246

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

JANUARY 10, 2023

Many of these campaign officials and employees, collectively known as filers, utilize third-party campaign management systems to help with this and other aspects of their campaigns. In 2021, Civix, also an AWS Partner, saw an opportunity to streamline how filers and third-party vendors manage and report disclosure data to states.

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Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Constituents Sustainability 130

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. However, AI can also be a powerful tool for enhancing security.

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Public Sector Constituents Security Government Employee 86

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

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AWS Public Sector Blog

MARCH 16, 2023

Amazon Web Services (AWS) is helping leading tax authorities around the world to migrate and modernize their mission critical tax systems in the cloud, allowing them to achieve better service reliability, scalability, and security, while paving the way for new and innovative business functionality.

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AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Once that is defined, we dive deep into considerations like model selection, secure and responsible use, and staffing.

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Public Sector Constituents Security Regulations 200

Google Public Sector

APRIL 7, 2023

Government organizations around the world such as Hawaii's Department of Human Services and Italy's Veneto Region use APIs to modernize their legacy systems, create interoperability between departments and municipalities, and strengthen their own security posture. However, this security shouldn’t come at the cost of inaccessibility.

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Management Government Government Agency Government Employee 102

GovLoop

JULY 3, 2023

As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters.

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Government Technology Insider

AUGUST 5, 2024

As transportation systems become more connected, the vast amount of information they possess can provide new levels of intelligence to enhance operations and constituent service. But as cyber threats grow more prominent and DOTs adopt technologies such as artificial intelligence (AI), securing digital infrastructure has become a necessity.

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Transportation Security Public Transportation Constituents 86

Google Public Sector

MARCH 20, 2025

In the rapidly evolving AI landscape, security remains paramount. All of this builds on our prior announcement that Google Cloud achieved FedRAMP High Authorization on more than 100 additional services , which further underscores our dedication to delivering leading AI and robust security for mission-critical applications.

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Constituents Public Sector Security Translation 56

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. Outdated, manual processes result in wasted time and money, fragmented data and cumbersome security and compliance efforts.

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Operations Constituents Government Agency Education 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. To get full benefits from ML, it’s important to have relevant and high-quality data to inform ML models.

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Government Technology Insider

MARCH 27, 2025

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. For constituents who already have hesitations about the amount of PII held by government agencies and their plans for AI, this could result in an erosion of trust.

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AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Furthermore, K12 IT teams are understaffed and typically lack a dedicated security officer and Security Operations Center.

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Local Government Security Public Sector Education 130

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In another instance, the North Carolina legislature tasked the Department of Health and Human Services (DHHS) with launching a managed care model with encounter processing capability in just one year.

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AWS Public Sector Blog

MAY 15, 2024

From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems.

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GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. The company’s solutions make digital experiences secure and seamless for all users. Policy-based access control helps here.

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Security Management Constituents Implementation 52

AWS Public Sector Blog

JULY 11, 2024

There is no cost to attend; register now to secure your spot. Earn continuing education credits for Texan IRMs Texans, take note—TXDIR has approved AWS IMAGINE breakout sessions to qualify for Information Resource Manager (IRM) continuing professional education (CPE) credits. Register for AWS IMAGINE now Feeling excited?

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Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

APRIL 10, 2023

United States federal agencies, such as the Cybersecurity & Infrastructure Security Agency (CISA) Transportation Security Administration (TSA), are increasing their emphasis on cybersecurity. One of the existing solutions is Workload Isolation Boundary , which enables organizations to create and manage isolated environments.

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Transportation Security Public Sector Operations 130

AWS Public Sector Blog

MARCH 21, 2024

Central to the event were the themes of generative AI, sustainability, security, and—importantly for Europe—digital sovereignty. Building a strong data foundation Secure, reliable, and scalable cloud infrastructure helps public sector organizations to innovate quickly while meeting strict security and compliance requirements.

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Public Sector Sustainability Security Regulations 195

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. AWS Cost Explorer helps visualize, understand, and manage cloud costs and usage over time.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

NOVEMBER 22, 2022

Italian citizens typically need to navigate through dozens of platforms in order to access public services or manage their obligations to the State. Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents?

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Government Public Sector Public Service Development 246

AWS Public Sector Blog

SEPTEMBER 7, 2023

For people experiencing homelessness, securing and keeping track of the documents needed for identification and to secure benefits can be a challenge. Having a digital locker allows different government programs to work with their constituents to safely store the documents they need as they work to end their homelessness.

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Government Public Sector Social Services Government Agency 195

AWS Public Sector Blog

DECEMBER 5, 2022

A US government agency elected to move its Security and Information Event Management (SIEM) system from a virtualized, on-premise environment to the Amazon Web Services (AWS) Cloud. How Booz Allen used MAP and AWS to securely migrate 2PB of government data. Migrating securely to Splunk on AWS with zero downtime.

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Government Agency Government Public Sector Constituents 130

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Supplementing existing research with publicly available datasets to enrich findings prior to publication.

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Public Sector Operations Management Constituents 204

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

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