Remove Constituents Remove Management Remove Security
article thumbnail

Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Protecting the privacy and security of this information when using generative AI can be a significant challenge.

article thumbnail

4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. One piece of that equation is often contact centers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Bringing in Constituent Perspectives

GovLoop

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

article thumbnail

How an Identity-Centric Strategy Can Drive Government Security

GovLoop

As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters.

article thumbnail

Securing Digital Infrastructure Helps Departments of Transportation Deliver Equitable Service

Government Technology Insider

As transportation systems become more connected, the vast amount of information they possess can provide new levels of intelligence to enhance operations and constituent service. But as cyber threats grow more prominent and DOTs adopt technologies such as artificial intelligence (AI), securing digital infrastructure has become a necessity.

article thumbnail

Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

article thumbnail

How to Balance Security and CX in Digital Identity Verification 

GovLoop

But those efforts run the risk of creating a process in which people experience unnecessary delays and difficulties trying to access benefits and services online, said Jordan Burris, Vice President and General Manager for Public Sector at Socure, which provides identity verification solutions.