AWS Public Sector Blog

MARCH 19, 2024

Amazon Web Services (AWS) is excited to announce the release of a public-sector focused eBook on generative artificial intelligence (AI). However, we recognize public sector work holds unique obligations around accountability, accuracy, and equitable outcomes that must guide any technology changes.

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Public Sector Constituents Security Regulations 78

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment.

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Public Sector Local Government Security Education 98

AWS Public Sector Blog

OCTOBER 4, 2024

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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Constituents Local Government Public Sector Security 73

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. As Saige’s knowledge repository grows, our offices continue to get more and more time back to manage more complex issues that require the face-to-face, human touch.

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AWS Public Sector Blog

SEPTEMBER 2, 2022

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

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Constituents Laws Public Safety Public Sector 98

AWS Public Sector Blog

MARCH 21, 2024

Davy Levy, vice president of AWS worldwide public sector, delivers the keynote at the Brussels Public Sector Symposium on 12 March. On 12 March, the Amazon Web Services (AWS) Public Sector Symposium Brussels returned to the Brussels Expo in Belgium. Want more in-person public sector content?

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Public Sector Sustainability Security Regulations 76

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. credit reports, credit scores, and other public records). That’s something we need to change. The first challenge is fraud.

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Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

OCTOBER 28, 2022

So how can public sector organizations help address this skills gap? To further support this initiative, Healey secured funding from her organization to create the role of Director of Training and Change Management in her department, which helped make cloud and digital skills training a priority.

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Public Sector Local Government Development Education 94

Google Public Sector

NOVEMBER 15, 2022

These documents are often expected to be manually transcribed into an electronic system error-free by a government employee to support time-sensitive tasks such as application intake, verification, enrollment, vendor management, and procurement. Most applications require a variety of custom forms and verification documents (e.g.

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Constituents Government Government Agency Public Sector 88

AWS Public Sector Blog

NOVEMBER 3, 2022

As 2022 draws to a close, public sector organizations have an opportunity to rethink what’s possible and for the upcoming year. Whether your priority is to deliver better outcomes for students, design more effective communication with constituents, or facilitate more patient-centric care—Amazon Web Services (AWS) can help.

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Public Sector Nonprofit Education Leadership 52

GovLoop

SEPTEMBER 26, 2023

2) Public expectations have changed when it comes to customer service. Constituents assume their interactions with the public sector will mirror the private sector.

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Management Constituents Public Sector Implementation 59

GovLoop

NOVEMBER 14, 2024

Imagine this: In just three days, the Health and Human Services agency is able to set up a constituent portal that provides easy access to the benefits available through its 18 different departments. That story, which would have been unimaginable not that long ago, is true.

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Government Constituents Public Sector Operations 52

GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m. ET/10:30 a.m. -12 Morton, Deputy Chief Veterans Experience Officer, U.S.

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Public Sector Constituents Accountability Public Service 52

AWS Public Sector Blog

MARCH 2, 2023

Amazon API Gateway makes it simple for developers to create, publish, maintain, monitor, and secure APIs at any scale, and AWS Lambda is a serverless, event-driven compute service that lets you run code for virtually any type of application or backend service without provisioning or managing servers.

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Public Sector Public Safety Laws Government Agency 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Teams Developer Portal for GCC will allow developers to Configure, distribute, and manage Microsoft Teams apps. Release News.

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Public Sector Security Communications Government 98

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management.

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Management Translation Social Services Constituents 98

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

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Nonprofit Management Public Sector Constituents 62

Google Public Sector

APRIL 7, 2023

Apigee is a leading API management platform that can help government agencies do just that: build, manage, and secure APIs. To access data safely, your organization can leverage Apigee API Management to provide consistent and secure APIs. However, this security shouldn’t come at the cost of inaccessibility.

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Management Government Government Agency Government Employee 84

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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Public Safety Public Sector Laws Supervision 135

AWS Public Sector Blog

JANUARY 10, 2023

This helps the public evaluate potential conflicts of interest, deters corruption, and increases confidence in government. Many of these campaign officials and employees, collectively known as filers, utilize third-party campaign management systems to help with this and other aspects of their campaigns.

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Campaign Public Sector Laws Constituents 97

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. In addition to winning industry category awards, three public sector winners are also being honored with the special Technology for Good honor, as outlined below.

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Education Government Public Sector Constituents 95

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Sustainability Constituents 52

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

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Public Sector Housing Outreach Security 117

AWS Public Sector Blog

MARCH 10, 2023

In 2020, Canton’s chief of police, Jack Angelo, wanted to extend public safety monitoring city-wide, saying “Eventually our goal is to have most all of the city covered,” by using Wi-Fiber’s extensive broadband mesh network. Today, the city is nearly there.

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Public Safety Public Sector Parks And Recreation Laws 104

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Tying event registration with sales reporting to drive targeted marketing.

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Public Sector Operations Management Constituents 80

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. In this blog post, explore these top 10 priorities and how state and local leaders can use AWS to support them.

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Public Sector Local Government Management Education 52

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 52

GovLoop

SEPTEMBER 26, 2024

Government is understandably excited about the potential for AI to elevate constituent services and enhance mission outcomes. said Adilson Jardim, Salesforce’s Senior Vice President, Public Sector Solutions Engineering. We can sprinkle AI everywhere, but what if you don’t know who it is you’re interacting with?”

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AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In another instance, the North Carolina legislature tasked the Department of Health and Human Services (DHHS) with launching a managed care model with encounter processing capability in just one year.

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AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 78

AWS Public Sector Blog

NOVEMBER 1, 2022

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Nomad helps customers manage, organize, and distribute digital assets, including video and live streaming broadcasts.

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Public Sector Local Government Constituents Implementation 67

AWS Public Sector Blog

NOVEMBER 23, 2022

So how can public sector organizations approach this new dynamic, and how can AWS support their missions? Many public sector organizations rely on partners to upgrade and update their technology to advance their missions. Leaders in the public sector know people are their most valuable resource.

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Security Public Sector Elected Officials Constituents 52

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. That’s what makes it so important as the foundation of zero trust,” said Frank Briguglio, Public Sector CTO of SailPoint.

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Security Government Management Coordinator 95

American City & Country

AUGUST 28, 2024

Louis struggle with resource constraints and grapple with the significant challenges cities face in balancing budgets, maintaining public services and managing infrastructure needs. It results from past budget deficits and requires ongoing management through interest and principal repayments.

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Government Budgeting Public Sector Sustainability 72

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. In addition to winning industry category awards, three public sector winners are also being honored with the special Technology for Good honor, as outlined below.

Education 52

Education Government Public Sector Constituents 52

AWS Public Sector Blog

NOVEMBER 15, 2022

Natural disasters can also damage the critical infrastructure that powers emergency services—prompting public sector organizations to consider building more resilient infrastructure. Do you have any questions about how to use AWS or AWS Partners to support your teams and constituents? Connect with us.

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Public Safety Public Sector Security Constituents 98

AWS Public Sector Blog

JULY 11, 2024

Discover how the Texas Department of Public Safety (DPS) is exploring AI and machine learning (ML) technologies to enhance operational efficiency, improve response times, safeguard frontline personnel, and more.

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Education Local Government Public Sector Public Safety 80