State Tech Magazine

AUGUST 22, 2024

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. Contact centers are part of the public face of an agency.

Local Government 120

Local Government Public Face Government Security 120

GovLoop

APRIL 18, 2024

What is Change Management? 6 Steps to Success But great rewards are possible with effective change management. It requires a disciplined project manager, akin to an orchestra conductor who ensures that all pieces of the project work in harmony, Oliver said. The cliché about the devil being in the details is really true.”

Legislation 105

Legislation Public Face Government Employee Leadership 105

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating. Favorite.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Constituents don’t have to pay transportation costs to commute to a meeting, and there are fewer custodial and security expenses when meetings are fully virtual. Get the guide Favorite

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. Intelligent document processing: AI can make the large volumes of paperwork HHS agencies handle more manageable for staff with limited time and resources.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovLoop

MAY 9, 2024

Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input. Key elements of data-driven CX include: Data sharing among agencies to promote consistency and save time. Officials using demographically representative data.

Public Face 52

Public Face Constituents Leadership Government Agency 52