GovLoop

JUNE 25, 2025

How to Make Constituent Services More Accessible Understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. Behind the Scenes in State and Local Tech State and local agencies are on the front lines when it comes to using technology to deliver constituent services.

Constituents 52

Constituents Operations Public Sector Government Agency 52

Government Technology Insider

MARCH 27, 2025

Agency leaders are both optimistic and cautious about AIs impact on their organizations: AI solutions can streamline agency operations and enhance human capabilities but implementing them adds myriad considerations to agency IT modernization strategies.

Government 59

Government Constituents Implementation Laws 59

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said.

Operations 52

Operations Constituents Government Agency Education 52

Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages.

Constituents 57

Constituents Public Sector Security Translation 57

AWS Public Sector Blog

DECEMBER 3, 2024

Their offerings include 911 call handling, computer-aided dispatch (CAD), records management systems (RMS), and more—helping agencies manage life-threatening emergencies as well as everyday business needs. CentralSquare’s CAD-to-CAD system, Unify , bridges this gap by allowing seamless data sharing across agencies. “If

Public Safety 147

Public Safety Laws Operations Accountability 147

Government Technology Insider

DECEMBER 17, 2024

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

Constituents 52

Constituents Implementation Regulations Operations 52

GovLoop

NOVEMBER 14, 2024

Imagine this: In just three days, the Health and Human Services agency is able to set up a constituent portal that provides easy access to the benefits available through its 18 different departments. In this video interview, Paydos shares insights into how agencies can begin to incorporate GenAI into their own operations and services.

Government 59

Government Constituents Public Sector Operations 59

American City & Country

APRIL 9, 2025

These aging financial and operational systems, often built decades ago, struggle to keep up with today's demands for agility, transparency and data security. A cloud model also shifts many IT costs from capital to operational expenditures, making it easier to budget and approve year over year. All copyright resides with them.

Local Government 52

Local Government Government Public Sector Budgeting 52

Government Technology Insider

MARCH 27, 2025

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

Constituents 52

Constituents Implementation Regulations Operations 52

AWS Public Sector Blog

APRIL 28, 2025

Generative AI transforms complex data into visual reports, which campaign managers can use to identify trends, address issues, and communicate results to stakeholders. This comprehensive approach enhances decision-making and improves the efficiency of outreach efforts.

Outreach 147

Outreach Campaign Communications Constituents 147

Human Transit

JUNE 11, 2025

When different operating companies all plan their own bus service, the combined network is really complicated! As we have roved the transport websites of the UK, we’ve found maps by operating companies, showing only their services, but a shortage of good maps done by governments showing how all the services interact.

Public Transportation 126

Public Transportation Transportation Operations Government 126

McKinsey Public & Social Sector Insights

JULY 16, 2025

Findings from economic geographer Bent Flyvbjerg, editor of The Oxford Handbook of Megaproject Management (Oxford University Press, June 2017), confirm a stark reality: Out of a database of 16,000 projects, only 8.5 A new approach to stress testing helps keep them on track. percent met their cost and schedule targets, and a mere 0.5

Operations 74

Operations Constituents Development Accountability 74

AWS Public Sector Blog

SEPTEMBER 2, 2022

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities. How the City of Fort St.

Constituents 246

Constituents Laws Public Safety Public Sector 246

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

Public Sector 317

Public Sector Security Management Operations 317

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

Transportation 130

Transportation Management Constituents Sustainability 130

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

Nonprofit 316

Nonprofit Security Constituents Operations 316

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

Nonprofit 162

Nonprofit Management Public Sector Constituents 162

AWS Public Sector Blog

JANUARY 10, 2023

Many of these campaign officials and employees, collectively known as filers, utilize third-party campaign management systems to help with this and other aspects of their campaigns. In 2021, Civix, also an AWS Partner, saw an opportunity to streamline how filers and third-party vendors manage and report disclosure data to states.

Campaign 242

Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Instead, such organizations can use managed tools like AWS Mainframe Modernization to migrate and modernize at the same time.

Public Sector 246

Public Sector Security Operations Sustainability 246

AWS Public Sector Blog

MARCH 10, 2023

Wi-Fiber custom builds hardware, software, and networks, outfitting them with optical and internet of things (IoT) sensors that allow municipal entities to capture and visualize data to improve operational efficiency, deliver real-time outcomes, and promote enhanced community safety. Today, the city is nearly there.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. To get full benefits from ML, it’s important to have relevant and high-quality data to inform ML models.

Public Sector 302

Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

Local Government 182

Local Government Education Constituents Government 182

Google Public Sector

APRIL 7, 2023

Apigee is a leading API management platform that can help government agencies do just that: build, manage, and secure APIs. To access data safely, your organization can leverage Apigee API Management to provide consistent and secure APIs. However, this security shouldn’t come at the cost of inaccessibility.

Management 109

Management Government Government Agency Government Employee 109

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? An effective strategy starts with clear use cases The eBook advises starting by precisely defining how generative AI might fit your operations and advance your mission.

Public Sector 200

Public Sector Constituents Security Regulations 200

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. However, Lambda has a 15-minute timeout so it is not recommended for long-running operations.

Public Sector 204

Public Sector Operations Constituents Management 204

Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

Constituents 70

Constituents Implementation Public Sector Operations 70

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.

Public Sector 246

Public Sector Local Government Education Security 246

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

Constituents 130

Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

MAY 15, 2024

While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems. Native case management capabilities Government case management systems can be antiquated and difficult to integrate into the rest of the enterprise.

Government 200

Government Implementation Government Agency Management 200

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. In another instance, the North Carolina legislature tasked the Department of Health and Human Services (DHHS) with launching a managed care model with encounter processing capability in just one year.

Public Sector 182

Public Sector Accountability Implementation Development 182

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023. “As

Public Health 200

Public Health Accountability Leadership Management 200

AWS Public Sector Blog

JANUARY 3, 2024

MVD wanted a solution that would better support expansion to 24/7 call operations, new support functions for digital driver’s license enrollment, and integrate reporting and analytics. Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs.

Public Sector 204

Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

APRIL 10, 2023

Develop network segmentation policies and controls The first TSA recommended action is “Develop network segmentation policies and controls to ensure that operational technology systems can continue to safely operate in the event that an information technology system has been compromised, and vice versa.”

Transportation 130

Transportation Security Public Sector Operations 130

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52