Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. As Saige’s knowledge repository grows, our offices continue to get more and more time back to manage more complex issues that require the face-to-face, human touch.

Constituents 67

Constituents Implementation Public Sector Operations 67

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management.

Management 98

Management Translation Social Services Constituents 98

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

State Tech Magazine

AUGUST 22, 2024

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. One piece of that equation is often contact centers.

Local Government 122

Local Government Public Face Government Security 122

State Tech Magazine

SEPTEMBER 7, 2022

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents. We present our…

Local Government 133

Local Government Government Constituents Budgeting 133

Google Public Sector

APRIL 7, 2023

Apigee is a leading API management platform that can help government agencies do just that: build, manage, and secure APIs. To access data safely, your organization can leverage Apigee API Management to provide consistent and secure APIs. However, this security shouldn’t come at the cost of inaccessibility.

Management 83

Management Government Government Agency Government Employee 83

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? If you have a traditional service management approach, how flexible, how responsive is [it]? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter.

Management 52

Management Constituents Communications 52

GovLoop

FEBRUARY 20, 2024

When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication. The benefits of thoughtful civic tech are big, and include the potential to promote constituent trust.

Constituents 81

Constituents Urban Planning Communications Government Agency 81

GovLoop

FEBRUARY 12, 2024

Now, the Arkansas Administrative Office of the Courts is making good use of American Rescue Plan funds to create a better, more user-friendly case management system that will allow for easier public access to court records. They wanted to embrace new technology to better support constituent access.

Constituents 96

Constituents Management Accountability Communications 96

American City & Country

OCTOBER 18, 2024

Since 2004, the Crown Communities awards have recognized government projects with long-term implications for a city/county/municipality and its constituents. If there is a star on your staff, who goes above and beyond to serve their constituents, nominate them.

Parks And Recreation 96

Parks And Recreation Constituents Public Transportation Public Safety 96

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

Constituents 97

Constituents Economic Development Local Government Government 97

GovLoop

SEPTEMBER 26, 2023

Constituents assume their interactions with the public sector will mirror the private sector. 3) The workforce shortage means workers are going to get bogged down in managing increasingly complex environments rather than solving strategic business problems and addressing CX.

Management 59

Management Constituents Public Sector Implementation 59

Open Access Government - Technology News

JANUARY 9, 2024

Generative AI marks a further big leap by eliminating the need for extensive training of virtual agents and enabling greater use of data to create personalized content and experiences for constituents. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

Government 135

Government Public Service Constituents Implementation 135

AWS Public Sector Blog

NOVEMBER 20, 2024

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Access to dedicated exploratory environments is crucial for meaningful progress.

Public Sector 98

Public Sector Security Government Accountability 98

GovPilot

JULY 31, 2023

The New Jersey City selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services

Management 52

Management Constituents Government Operations 52

GovPilot

AUGUST 8, 2023

The Ohio Village of Lincoln Heights selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Management 52

Management Constituents Government Operations 52

GovPilot

SEPTEMBER 14, 2023

Elizabeth, NJ selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services. Learn about the helpful government software utilized in Elizabeth.

Management 52

Management Constituents Government Operations 52

GovPilot

JUNE 4, 2024

In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens. Serving your community as a local government officia l is no small feat.

Constituents 52

Constituents Government Local Government Operations 52

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 105

Constituents Translation Government Employee Government 105

GovPilot

NOVEMBER 17, 2023

The NJ Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovLoop

AUGUST 30, 2024

To be efficient and effective, government agencies need interoperable systems that securely connect employees, constituents and partners to the resources they need across the enterprise. Here are three concepts that are key to modern identity management. Policy-based access control helps here.

Security 52

Security Management Constituents Implementation 52

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

OCTOBER 24, 2023

The New Jersey Township of North Bergen selects GovPilot as provider of cloud-based government management software to streamline operations and constituent services.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 13, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovLoop

JANUARY 15, 2025

But those efforts run the risk of creating a process in which people experience unnecessary delays and difficulties trying to access benefits and services online, said Jordan Burris, Vice President and General Manager for Public Sector at Socure, which provides identity verification solutions.

Security 84

Security Constituents Public Sector Laws 84

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 13, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services in the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovLoop

AUGUST 25, 2022

Here are his tips for managing hybrid employees. But government serves a unique purpose, and disappointing constituents is unacceptable. “We We as public servants have a responsibility to address [constituent] issues as they come up, whether we’re sitting behind a computer at home or whether we’re in the office, period,” he said.

Management 59

Management Constituents Communications Leadership 59

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

Nonprofit 64

Nonprofit Management Public Sector Constituents 64