AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Constituents Campaign Implementation Public Sector 130

AWS Public Sector Blog

MAY 1, 2025

As states continue to transition towards more modular architectures and look for efficiencies, adopting an ODS is vital in maintaining cohesive and effective data management. The ODS should catalog data, perform quality checks, manage master data, and use a business glossary to produce actionable insights.

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Operations Security Implementation Management 147

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. Customer relationship management (CRM) systems are an important part of this process. About CiviCRM Over 11,000 nonprofit organizations around the world use CiviCRM to build and manage their donor, member, and constituent bases.

Nonprofit 162

Nonprofit Management Public Sector Constituents 162

GovLoop

JANUARY 15, 2025

But those efforts run the risk of creating a process in which people experience unnecessary delays and difficulties trying to access benefits and services online, said Jordan Burris, Vice President and General Manager for Public Sector at Socure, which provides identity verification solutions.

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Security Constituents Public Sector Laws 103

AWS Public Sector Blog

APRIL 15, 2025

Improving efficiency and constituent support with AI and data-driven government solutions Artificial intelligence (AI) is transforming the way GovTechs help government agencies streamline operations and improve overall efficiencies. Amazon Pinpoint makes personalized outbound messaging campaigns simple.

Public Safety 130

Public Safety Public Sector Government Agency Constituents 130

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

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Constituents Social Media Nonprofit Engagement 75

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Constituents Sustainability 130

AWS Public Sector Blog

APRIL 1, 2025

This architectural diagram shows the architecture for six accounts: the organization management account, accounts for security tooling, log archive, network, shared services, and application. The network account manages the gateway between the application and the broader internet. SLG customer. Security Insights for U.S. AWS helps U.S.

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Regulations Local Government Government Sanitation 130

Google Public Sector

NOVEMBER 15, 2022

These documents are often expected to be manually transcribed into an electronic system error-free by a government employee to support time-sensitive tasks such as application intake, verification, enrollment, vendor management, and procurement. Most applications require a variety of custom forms and verification documents (e.g.

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AWS Public Sector Blog

JANUARY 10, 2023

Many of these campaign officials and employees, collectively known as filers, utilize third-party campaign management systems to help with this and other aspects of their campaigns. In 2021, Civix, also an AWS Partner, saw an opportunity to streamline how filers and third-party vendors manage and report disclosure data to states.

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Campaign Public Sector Laws Constituents 242

American City & Country

NOVEMBER 4, 2024

In a politically divisive time nationwide, the limited negative impact of political polarization on local governments was a “surprising” discovery, according to Nathan Lee, founder and managing director of CivicPulse, a nonprofit research organization. “We

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Local Government Elected Officials Government Social Media 105

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

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Public Safety Public Sector Laws Supervision 338

GCN

JUNE 28, 2024

A survey could help illuminate for policymakers which housing reforms are more popular than others with a swing group of voters.

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Constituents Housing Management 97

Google Public Sector

APRIL 7, 2023

Apigee is a leading API management platform that can help government agencies do just that: build, manage, and secure APIs. To access data safely, your organization can leverage Apigee API Management to provide consistent and secure APIs. However, this security shouldn’t come at the cost of inaccessibility.

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Management Government Government Agency Government Employee 103

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

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Public Sector Housing Outreach Security 298

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

Nonprofit 316

Nonprofit Security Constituents Operations 316

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. To keep information relevant and timely, government users and call center practitioners need to establish a governance process for content management.

Management 98

Management Translation Social Services Constituents 98

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #4: AI-powered constituent experience: seamless and personalized In 2025, AI will help improve citizen experiences. Artificial intelligence (AI) is no longer a futuristic concept.

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Public Sector Constituents Security Government Employee 88

AWS Public Sector Blog

MARCH 10, 2023

Canton’s public safety, traffic management, parks and recreations, libraries, community centers, city hall, and housing authority have all benefited from a unique user experience. Today, the city is nearly there. Canton’s new network also has the ability to identify and track stolen vehicles, leading to rapid recovery and lessening pursuits.

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Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

OCTOBER 3, 2023

Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.

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Public Sector Security Management Operations 317

AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

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Local Government Education Constituents Government 182

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 200

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said.

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Operations Constituents Government Agency Education 52

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. As Saige’s knowledge repository grows, our offices continue to get more and more time back to manage more complex issues that require the face-to-face, human touch.

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Constituents Implementation Public Sector Operations 67

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Constituents Government Agency Budgeting Public Sector 59

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Managing privacy, security, and compliance obligations When building for public trust, data responsibility becomes paramount.

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Public Sector Constituents Security Regulations 200

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.

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Public Sector Local Government Security Education 246

Government Technology Insider

MARCH 27, 2025

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. State and local governments hold large amounts of sensitive data and personally identifiable information (PII), which is managed according to record series laws that govern how data should be protected and discarded.

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Government Constituents Implementation Laws 59

AWS Public Sector Blog

JULY 18, 2023

Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.

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Nonprofit Fundraising Constituents Public Sector 130

State Tech Magazine

JULY 5, 2023

In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. But states and cities want to keep their constituents happy.

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Government Constituents Local Government Management 130

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

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Constituents Strategic Planning Social Services Public Sector 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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Public Health Accountability Leadership Management 200

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. To get full benefits from ML, it’s important to have relevant and high-quality data to inform ML models.

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Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

NOVEMBER 1, 2022

With cloud-native media and asset management platform Nomad , scalable live streaming capabilities can be implemented quickly and simply. Nomad helps customers manage, organize, and distribute digital assets, including video and live streaming broadcasts. Learn more about Nomad. Learn more about livestreaming with Amazon IVS.

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Public Sector Local Government Constituents Implementation 173

Government Technology Insider

DECEMBER 17, 2024

Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic. When implemented in accordance with human-centered design principles, a cloud environment can streamline agency operations and customer interactions.

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Constituents Implementation Regulations Operations 52

AWS Public Sector Blog

MAY 15, 2024

While helping customers, agents typically switch between numerous applications, such as their contact center platform, CRM, ticketing, and knowledge management systems. Native case management capabilities Government case management systems can be antiquated and difficult to integrate into the rest of the enterprise.

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