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3 Opportunities to Elevate the Citizen Experience

State Tech Magazine

Elevating the citizen experience is a key goal for state and local agencies as they face pressure to modernize digital services for constituents and improve working conditions for employees. Often, the contact center acts as the front line, where citizens and government employees interact directly.

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Q&A: Fort Lauderdale Modernizes Business Applications in IT Overhaul

State Tech Magazine

They’re modernizing business applications, all with an eye toward more robust and effective constituent services, as part of the city’s IT modernization plan. With strong support from city leadership, she and her team have kept that program on track, despite the disruption. STATETECH: You’re migrating to cloud,…

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30 State and Local Government IT Influencers Worth a Follow in 2022

State Tech Magazine

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents. As state and local IT officials emerge from the difficult terrain of the past few years, they are looking forward with renewed optimism.

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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. One piece of that equation is often contact centers.

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IT Modernization Is the Catalyst for Improved Government Digital Services

State Tech Magazine

Critically, constituents expect citizen and business services to be available when they need them. However, those expectations are changing post-pandemic with the rapid advancement of technology and the relentless focus on user experiences from some of the most innovative companies in the world.

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Hybrid Work Strengthens Delivery of Citizen Services

State Tech Magazine

Hybrid work enables improved constituent service delivery and can help governments attract and retain top talent. Forward-thinking organizations recognize the value of flexible work arrangements, not just as a temporary solution but also to drive lasting improvements in service delivery and employee engagement.

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3 Key Priorities for State and Local Governments as IT Spending Grows

State Tech Magazine

Across the political spectrum, state and local government leaders are grappling with how to respond to these challenges to best transform services and deliver for their constituents. From workforce shortages to cyberthreats, state and local government IT leaders face unprecedented political and technological forces.