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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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How Nomad uses Amazon IVS to scale public court livestreams

AWS Public Sector Blog

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Read more about AWS for state and local government: Working backwards from Vision Zero to improve road safety.

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Dallas County provides critical language services with Google Public Sector

Google Public Sector

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

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Idaho Controller modernizes back-office operations using AWS

AWS Public Sector Blog

Translation: Solving the problems of yesterday will not prepare your organization to thrive in the face of future challenges. AWS is vigilant about security,” said Tami Fillyaw, AWS finance and administration leader for state and local government. Be careful to understand the security available in a multi-tenant cloud.

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Building Civic Trust Through Civic Tech

GovLoop

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

Chatbots can even respond in multiple languages or translate speech to text using services like Amazon Transcribe. Learn more about how state and local government agencies use AWS to support their constituents and staff at the Cloud for State and Local Governments hub.

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State agencies deliver needed services with help from Speridian and Google Cloud

Google Public Sector

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. A combination of core Google Cloud serverless technologies like Google Kubernetes Engine (GKE), Firebase , Google Translate , Cloud SQL , BigQuery , and Looker worked to accommodate this.