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The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.
To make hearings visible to the public, even when in-person attendance is limited, state and localgovernments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Read more about AWS for state and localgovernment: Working backwards from Vision Zero to improve road safety.
million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.
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That is not good government,” said Eldridge, who today is Senior Director of State and LocalGovernment Strategy Leader at DocuSign, speaking during a recent GovLoop online training titled “How to Fix Slow and Inefficient Processes at Your Agency.”. It must state why you are doing this and how will it benefit constituents. “If
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