Remove Constituents Remove Local Government Remove Security
article thumbnail

4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. One piece of that equation is often contact centers.

article thumbnail

Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Everyone expects to be able to interact with government online, yet more digital interfaces mean a wider attack surface. Favorite

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How State and Local Government Can Bolster Election Security

GovLoop

Officials tasked with securing elections face a complex challenge. They need to build a voter registration database, secure the voting machines, and then tally votes accurately — all in the face of potential disruptions from malicious actors, foreign and domestic. It’s about saying, ‘Here’s what are we doing to secure your elections.

article thumbnail

Boosting Agility for State and Local Government Finance & Budget Offices

Government Technology Insider

Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development. Furthermore, cloud-based applications can receive updates as soon as they are available, providing increased functionality and security. Ready to transform your financial planning?

article thumbnail

How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently.

article thumbnail

A comprehensive cloud security approach for state and local governments

Google Public Sector

While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. In 2020, 79 ransomware attacks hit government organizations, amounting to nearly $19 billion in downtime and recovery costs 1.

article thumbnail

Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.