Remove Constituents Remove Local Government Remove Security
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4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. One piece of that equation is often contact centers.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

State and Local Government (SLG) organizations often have requirements to host regulated workloads with distinct compliance requirements. While all AWS global regions are secure, it is important for U.S. AWS Organizations and an appropriate multi-account strategy are necessary elements of a security architecture.

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Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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Make Secure Constituent Engagements Stress-Free

GovLoop

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Everyone expects to be able to interact with government online, yet more digital interfaces mean a wider attack surface. Favorite

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Traditionally Reluctant Governments Have Increased Trust in Cloud Security

State Tech Magazine

State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services.

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Whole-of-state cybersecurity: Three procurement considerations for the public sector

AWS Public Sector Blog

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment.

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Platform Engineering Elevates Public Sector Systems Development

State Tech Magazine

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline. What Is Platform Engineering?