AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage.

Outreach 52

Outreach Public Sector Constituents Campaign 52

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

Constituents 52

Constituents Outreach Communications Engagement 52

AWS Public Sector Blog

APRIL 3, 2024

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. You saved my life today.'”

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Campaign Local Government Outreach Implementation 78

AWS Public Sector Blog

MARCH 21, 2023

This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. With the help of TensorIoT, Citibot has increased citizen engagement with local government by 94%.

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Public Sector Nonprofit Operations Local Government 98

GovLoop

JUNE 4, 2024

When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”

Constituents 40

Constituents Local Government Outreach Engagement 40

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

Local Government 52

Local Government Engagement Social Media Management 52

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

Outreach 52

Outreach Public Sector Engagement Constituents 52

Social Pinpoint

DECEMBER 5, 2022

From urban planning and public transportation development to local government projects, the public should always play a vital role in the decision-making process and have their voices heard. I knew our team needed a comprehensive platform to be the foundation for all our public outreach and interactive needs.

Transportation 52

Transportation Community Engagement Engagement Public Transportation 52

Center for Community Progress

MAY 2, 2023

I got my start in local government in Memphis, Tennessee, which is where I developed my love of working with my community and driving generational wealth-building. Given that Savannah was getting ready to start a big blight project, that was exciting to me. Leslie : Most of my career has been about public service.

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Housing Development Community Development Outreach 98

AWS Public Sector Blog

JULY 12, 2023

That’s half a million people without a home,” said Kim Majerus, vice president of global education and US state and local government at AWS. Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out the AWS Public Sector team.

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Public Sector Housing Coordinator Local Government 52

AWS Public Sector Blog

AUGUST 9, 2023

Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and Local Governments hub.

Public Sector 52

Public Sector Accountability Management Constituents 52

GovLoop

NOVEMBER 23, 2022

In lieu of the dry language so typical of government communications, the agency uses Twitter, Facebook, TikTok and Instagram to reach constituents through a mix of quirky humor, fun facts, and attractive photos and videos. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First.

Social Media 59

Social Media Communications Accountability Constituents 59

Rebuilding Place in Urban Space

AUGUST 26, 2022

Problems such as graffiti, people in mental health crisis, sanitation, etc., bother people and make them feel unsafe, making it that much harder for cities to compete with the suburbs for commerce and residential location.

Sanitation 52

Sanitation Public Safety Management Outreach 52