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Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
Medicaid agencies need to conduct outreach to make their millions of members aware of the process for redetermination. With cloud-based tools from Amazon Web Services (AWS), state agencies can conduct this outreach using no code/low code, serverless, elastic services that can scale to two billion text messages a day.
The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5
The top four concerns that SMAs have shared for unwinding are constituentoutreach and engagement, staffing shortages, returned mail, and reporting capabilities. If an SMA uses an out-of-date address to conduct outreach, and no follow-up occurs, individuals could lose Medicaid health coverage.
For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.
This Georgia city is one of the first cities in the world to use open data with Amazon Alexa, pulling information from the city’s data hub – an official, open data portal for the city – to answer constituents’ questions. With the help of TensorIoT, Citibot has increased citizen engagement with localgovernment by 94%.
And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. This article appeared in our guide, “ Building Trust With Tech In State and LocalGovernment.”
Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. You saved my life today.'”
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. Tailored experiences for all The commitment Speridan and the states it serves made to customized programs and community outreach paid off. Have a project in mind?
That’s half a million people without a home,” said Kim Majerus, vice president of global education and US state and localgovernment at AWS. Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out the AWS Public Sector team.
You’ll explore: Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina. You’ll explore: Case studies about constituent engagement from San Francisco, Oklahoma, San Antonio and North Carolina. Facts and figures that illustrate the current state of trust in localgovernment.
We do still have a lot of our constituents that are in fear of trying things out.”. For example, some government agencies required multiple multifactor authentications to access services. Taylor’s office is tackling that last piece and has been working since the spring to assemble an outreach and engagement team. Get the guide.
Learn more about how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more at the AWS Cloud for State and LocalGovernments hub.
When constituents receive the same level of service and convenience from government as the private sector offers — whether dealing with garbage collection, fishing licenses or social services benefits — people tend to think well of government. Technology has become oxygen,” explained Dilley. It’s no longer optional.”
A survey by the Center for Digital Government involving 169 localgovernment leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.
From urban planning and public transportation development to localgovernment projects, the public should always play a vital role in the decision-making process and have their voices heard. I knew our team needed a comprehensive platform to be the foundation for all our public outreach and interactive needs.
I got my start in localgovernment in Memphis, Tennessee, which is where I developed my love of working with my community and driving generational wealth-building. Given that Savannah was getting ready to start a big blight project, that was exciting to me. Leslie : Most of my career has been about public service.
In lieu of the dry language so typical of government communications, the agency uses Twitter, Facebook, TikTok and Instagram to reach constituents through a mix of quirky humor, fun facts, and attractive photos and videos. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First.
Problems such as graffiti, people in mental health crisis, sanitation, etc., bother people and make them feel unsafe, making it that much harder for cities to compete with the suburbs for commerce and residential location.
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