State Tech Magazine

SEPTEMBER 3, 2024

Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows.

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Constituents Local Government Operations Government 167

AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

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Local Government Education Constituents Government 182

AWS Public Sector Blog

SEPTEMBER 19, 2023

Courts and other public safety organizations are being targeted by a rising number of cyber events,” said Kim Majerus, vice president of global education and US state and local government at AWS. The AWS GovTech Accelerator was created to support the development of technologies that can address these challenges.

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Public Safety Public Sector Laws Supervision 338

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

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Local Government Budgeting Government Public Sector 98

AWS Public Sector Blog

MARCH 10, 2023

Wi-Fiber custom builds hardware, software, and networks, outfitting them with optical and internet of things (IoT) sensors that allow municipal entities to capture and visualize data to improve operational efficiency, deliver real-time outcomes, and promote enhanced community safety. Learn more about Wi-Fiber.

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Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

JULY 11, 2024

Leaders in education and state and local government know that technology is changing at a rapid pace. That’s the central theme of this year’s AWS IMAGINE conference for education, state, and local leaders presented by Amazon Web Services (AWS). There is no cost to attend; register now to secure your spot.

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AWS Public Sector Blog

MARCH 21, 2023

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. This operational upgrade will help the department staff benefit from the insights and efficiencies.

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Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment.

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Public Sector Local Government Security Education 246

AWS Public Sector Blog

NOVEMBER 27, 2023

Save costs and improve operations, efficiency, and resiliency CalHEERS is a complex solution. The original on-premises system was designed for peak usage, which meant that for most of the year, it ate up unnecessary operational costs. Every year, the team has improved operations, simplified the system, and enhanced the user experience.

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Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution.

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Campaign Public Sector Laws Constituents 242

Google Public Sector

DECEMBER 30, 2024

Our commitment to the public sector Looking ahead, we remain committed to helping our public sector customers - spanning state and local government, civilian, defense, and intelligence agencies - as they look to Google Public Sector to help meet their mission.

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Public Sector Security Constituents Development 120

Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. Despite initial concerns about how generative AI will impact state and local technology workers, a recent report from NASCIO and McKinsey & Co.

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Government Constituents Implementation Laws 59

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. And many are rising to the challenge.

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Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

SEPTEMBER 9, 2022

US state and local government and education customers can get in-person no-cost training, hands-on help, and more at the Amazon Web Services (AWS) State and Local Learning Days. AWS will offer one-on-one support and more at two AWS State and Local Learning Days events. Reach out to the AWS Public Sector Team today.

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Local Government Public Sector Education Constituents 130

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

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Public Sector Translation Constituents Local Government 114

Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes.

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Constituents Implementation Public Sector Operations 67

AWS Public Sector Blog

OCTOBER 24, 2024

Gain insights from real-world examples and uncover the boundless potential to drive change and forge a brighter future for citizens, constituents, students, service members, patients, and beyond. Don’t miss the augmented reality demo Operation Global Guardian.

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Public Sector Social Media Cultivation Local Government 162

AWS Public Sector Blog

AUGUST 6, 2024

With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. In 2019, Amazon set a goal to match all of the electricity used across it global operation with 100 percent renewable energy by 2030.

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Public Sector Public Safety Sustainability Operations 173

AWS Public Sector Blog

JANUARY 3, 2024

MVD wanted a solution that would better support expansion to 24/7 call operations, new support functions for digital driver’s license enrollment, and integrate reporting and analytics. This made it difficult for MVD to support increasing customer requirements and introduce new applications.

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Public Sector Local Government Transportation Communications 204

AWS Public Sector Blog

NOVEMBER 16, 2022

Despite the central role of tax agencies in supporting state economies and local communities, many are challenged with legacy systems that lack flexibility and functionality. Improving government operations. Intelligent document processing and quality control can also optimize government operations.

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Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

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Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

APRIL 3, 2024

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. You saved my life today.'”

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Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Furthermore, K12 IT teams are understaffed and typically lack a dedicated security officer and Security Operations Center.

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Local Government Security Public Sector Education 130

AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. Creating economies of scale with intergovernmental collaboration and improving operational efficiency through optimizing resources is much easier said than done.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Constituents Sustainability 130

Google Public Sector

AUGUST 29, 2022

While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. In 2020, 79 ransomware attacks hit government organizations, amounting to nearly $19 billion in downtime and recovery costs 1.

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Local Government Security Government Public Sector 52

Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. Despite initial concerns about how generative AI will impact state and local technology workers, a recent report from NASCIO and McKinsey & Co.

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Local Government Government Constituents Implementation 52

Government Technology Insider

JULY 9, 2024

Over the last few years, there’s been a marked shift among state and local governments to prioritize the launch of digitized services and adopt the kind of automation and digital transformation that’s been well-established across the private sector.

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Local Government Parks And Recreation Government Sanitation 59

GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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GovPilot

JUNE 4, 2024

Serving your community as a local government officia l is no small feat. In this role, you are tasked with the responsibility of not only managing the daily operations of your community, but also ensuring that your decisions align with the differing wants and needs of your fellow citizens.

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Constituents Government Local Government Operations 52

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. An integrated platform saves money, automates routine tasks, encourages collaboration, and allows state and local agencies to provide more personalized services.

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Constituents Economic Development Local Government Government 97

GovPilot

AUGUST 25, 2023

Local government operations are becoming a more relevant conversation topic in everyday life due to the relatively recent recognition in the media of the importance of local governance through television shows and movies.

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Government Local Government Operations Constituents 98

AWS Public Sector Blog

APRIL 10, 2023

Develop network segmentation policies and controls The first TSA recommended action is “Develop network segmentation policies and controls to ensure that operational technology systems can continue to safely operate in the event that an information technology system has been compromised, and vice versa.”

Transportation 130

Transportation Security Public Sector Operations 130

Google Public Sector

SEPTEMBER 27, 2023

At Google Cloud Next , our global showcase for the latest technologies and customer success stories, public sector organizations shared their innovative work to support constituents. California’s Government Operations sponsors pilot programs to help their 150 departments democratize access to public services.

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Public Sector Operations Security Local Government 111

GovPilot

OCTOBER 5, 2023

At a time when municipal governments are having more difficulty filling employee roles than ever before, and constituents increasingly expect online services, automation is a smart, modern option to keep municipalities operating efficiently despite roadblocks or a lack of employee manpower.

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Public Sector Local Government Constituents Government 52

GovPilot

JANUARY 30, 2024

The role of local government officials may be one of the most heavily scrutinized positions that a person can take. It may feel like a challenge for local officials to meet the standards and expectations that their constituents have for them.

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Operations Government Constituents Regulations 52

AWS Public Sector Blog

AUGUST 17, 2023

The solution workflow operates as follows: The state Medicaid agency worker uploads the audience call list to an Amazon Simple Storage Service ( Amazon S3 ) bucket, which is encrypted with AWS Key Management Service ( AWS KMS ). Figure 1 illustrates the architecture of the solution: Figure 1.

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Campaign Outreach Public Sector Constituents 130