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How data-driven technology helps law enforcement agencies improve constituent outcomes  

AWS Public Sector Blog

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

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Boosting Agility for State and Local Government Finance & Budget Offices

Government Technology Insider

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently.

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Idaho Controller modernizes back-office operations using AWS

AWS Public Sector Blog

When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently. Digital transformation of back-office operations Modernizing at any level of government requires vision and a long-term strategy.

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Sullivan County debuts generative AI chatbot, Saige, to answer constituent FAQs

Google Public Sector

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes.

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Dallas County provides critical language services with Google Public Sector

Google Public Sector

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

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Building Civic Trust Through Civic Tech

GovLoop

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.