Remove Constituents Remove Local Government Remove Management
article thumbnail

4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

State and local government teams are constantly thinking about how to improve customer service. One piece of that equation is often contact centers.

article thumbnail

30 State and Local Government IT Influencers Worth a Follow in 2022

State Tech Magazine

In some cases, strengthened budgets have produced fresh opportunities, and officials across the country are pushing tech projects to improve the lives of their constituents. We present our…

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

How data-driven technology helps law enforcement agencies improve constituent outcomes  

AWS Public Sector Blog

To discuss how law enforcement agencies are using new technology to improve constituent outcomes, Amazon Web Services (AWS) recently hosted a webinar featuring a panel of experts. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

article thumbnail

Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Amazon Lex integrates seamlessly with Amazon Bedrock , a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

article thumbnail

Sullivan County debuts generative AI chatbot, Saige, to answer constituent FAQs

Google Public Sector

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

article thumbnail

Digital Constituent Services: 3 Mistakes to Avoid

GovLoop

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

article thumbnail

Onboarding Software in Local Governments 2023: Tips & Considerations | GovPilot

GovPilot

The prospect of bringing digital transformation to your local government is an exciting one. In addition to improving the constituent experience through digital services, your local government, staff, and constituents themselves will save significant amounts of time through digital forms, automated workflows, and a public GIS map.