AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

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Local Government Education Constituents Government 182

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment.

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AWS Public Sector Blog

SEPTEMBER 19, 2023

Courts and other public safety organizations are being targeted by a rising number of cyber events,” said Kim Majerus, vice president of global education and US state and local government at AWS. created a software-as-a-service (SaaS) solution for Intelligent Digital Evidence Management Systems (iDEMS).

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AWS Public Sector Blog

MARCH 10, 2023

Canton’s public safety, traffic management, parks and recreations, libraries, community centers, city hall, and housing authority have all benefited from a unique user experience. Read more about how state and local governments use AWS to power justice and public safety solutions at the AWS Cloud for Justice and Public Safety hub.

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Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

NOVEMBER 3, 2023

Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip. Kiip, working with HOPICS and powered by AWS, enables unhoused individuals to securely keep, manage, and share copies of their vital documents.

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Public Sector Housing Outreach Security 298

AWS Public Sector Blog

JANUARY 10, 2023

This helps the public evaluate potential conflicts of interest, deters corruption, and increases confidence in government. Many of these campaign officials and employees, collectively known as filers, utilize third-party campaign management systems to help with this and other aspects of their campaigns.

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Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

NOVEMBER 1, 2022

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Nomad helps customers manage, organize, and distribute digital assets, including video and live streaming broadcasts.

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AWS Public Sector Blog

JULY 11, 2024

Leaders in education and state and local government know that technology is changing at a rapid pace. That’s the central theme of this year’s AWS IMAGINE conference for education, state, and local leaders presented by Amazon Web Services (AWS). There is no cost to attend; register now to secure your spot.

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AWS Public Sector Blog

DECEMBER 16, 2022

Agencies use asset management software and services to monitor, maintain, and control these types of operational assets and equipment. Asset management software can help agencies optimize the quality and utilization of assets throughout their lifecycle, increase productive uptime, and reduce operational costs.

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Transportation Management Constituents Sustainability 130

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

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Translation Constituents Public Sector Local Government 200

Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

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Government Constituents Implementation Laws 59

State Tech Magazine

JULY 5, 2023

In business, customer service and relationship management can mean the difference between bringing in new clients and losing revenue. But state and local governments traditionally do not have to worry about loss of business, as citizens can’t go anywhere else for permits, licenses, or access to key government services and information.

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AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. In this blog post, explore these top 10 priorities and how state and local leaders can use AWS to support them.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

MARCH 19, 2024

According to multiple state and local government surveys conducted by the Center for Digital Government (CDG), only a small minority of US states, counties, and cities have migrated more than 50 percent of their systems/applications to the cloud. Interested in attending an upcoming AWS State, Local, and Education Learning Days?

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Education Public Sector Local Government Elected Officials 189

AWS Public Sector Blog

OCTOBER 28, 2022

To further support this initiative, Healey secured funding from her organization to create the role of Director of Training and Change Management in her department, which helped make cloud and digital skills training a priority. Rethin k skill potential in hiring. Developing the US cybersecurity workforce with CISA.

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AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Learn more about AWS for cybersecurity in education and state and local government. The third decision was how to allocate the funds.

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Local Government Security Public Sector Education 130

AWS Public Sector Blog

JANUARY 3, 2024

Kyndryl, which has more than 24 years of experience as a managed service provider for ADOT, developed a solution to address the agency’s needs. The solution also uses Amazon Connect Contact Lens and Amazon Connect Customer Profiles for analytics and quality management of MVD’s Mobile ID support center and its business service desk.

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Public Sector Local Government Transportation Communications 204

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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AWS Public Sector Blog

SEPTEMBER 9, 2022

US state and local government and education customers can get in-person no-cost training, hands-on help, and more at the Amazon Web Services (AWS) State and Local Learning Days. AWS will offer one-on-one support and more at two AWS State and Local Learning Days events. Reach out to the AWS Public Sector Team today.

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Local Government Public Sector Education Constituents 130

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Today’s citizens expect a frictionless experience when interacting with government.

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GovPilot

DECEMBER 12, 2022

The prospect of bringing digital transformation to your local government is an exciting one. In addition to improving the constituent experience through digital services, your local government, staff, and constituents themselves will save significant amounts of time through digital forms, automated workflows, and a public GIS map.

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Local Government Constituents Government Management 52

AWS Public Sector Blog

APRIL 3, 2024

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. You saved my life today.'”

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AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions. How AWS can help improve constituent services.

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Constituents Outreach Communications Engagement 130

GovPilot

NOVEMBER 4, 2024

Unlocking the Potential of Citizen Engagement in Government Addressing the Challenges of Citizen Engagement Why Is Citizen Engagement a Game-Changer for Local Governments? How Much Time Does It Take to Build Effective Citizen Engagement? What Else Is Trending in Citizen Engagement?

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AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.

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GovPilot

SEPTEMBER 2, 2022

Local government challenges have grown ever more complicated in recent years. We’re coming out the other side of a years-long pandemic and witnessing increasingly extreme weather events, all while faith in public institutions is at an all-time low.

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Local Government Government Constituents Engagement 69

GovPilot

NOVEMBER 21, 2023

Almost everyone can empathize with the frustration caused when local construction projects seem to take forever to complete, especially government workers. Why are some roads blocked off for months while construction seems to be halted, making constituents take detours to work in the morning?

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Local Government Government Constituents Regulations 52

AWS Public Sector Blog

SEPTEMBER 20, 2023

Using Amazon RDS and Amazon EC2 across multiple AWS Availability Zones, Mark43’s cloud-native CAD and records management system (RMS) solutions provide agencies with the reliability and resiliency expected of mission-critical, public safety systems.

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Public Safety Public Sector Laws Communications 200

Government Technology Insider

APRIL 10, 2024

Recently, city and county IT leaders from around the country met to collaborate on policy, management and leadership issues surrounding the future of digital government. It was fitting that this conference was held in Los Angeles,” shared Tom Wiri, West State and Local Account Executive, Tricentis.

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GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. An integrated platform saves money, automates routine tasks, encourages collaboration, and allows state and local agencies to provide more personalized services. “The

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Government Technology Insider

JULY 9, 2024

Over the last few years, there’s been a marked shift among state and local governments to prioritize the launch of digitized services and adopt the kind of automation and digital transformation that’s been well-established across the private sector.

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GovPilot

SEPTEMBER 19, 2023

Digital solutions are changing the game for local governments. This is especially true for one of the most notoriously burdensome processes in local government: public records requests. Multi-step manual processes are now easy, streamlined workflows thanks to going digital.

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Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

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Local Government Government Constituents Implementation 52

GovPilot

AUGUST 7, 2023

In the weeks and months following these disasters, local governments had to step up to rebuild their community and bounce back. Natural disasters like this rock communities and municipalities for years between fixing damaged infrastructure, helping now homeless constituents, and recovering government data.

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AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies can use AI and ML to support the sheer size and scale of data they manage and to access and analyze all types of data with ease, including voice, video, and streaming data. Set up a responsible framework that defines, monitors, and manages who has access to data and how it is used. Invest in training.

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GovLoop

FEBRUARY 20, 2024

Civic tech makes it easier for people to interact with government agencies. When well-designed, it improves constituent experiences (CX) and promotes equity and engagement. A new term to some, “civic tech” relates to technology that directly facilitates CX, constituent experience or communication.

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