AWS Public Sector Blog

OCTOBER 4, 2024

With this integration, Amazon Lex through Amazon Bedrock can access state user manuals and other documents as source data to answer questions from constituents in real time rather than waiting for a human agent to respond. Now, let’s look at the future flow Maria could have with these advancements in technology.

Constituents 189

Constituents Local Government Public Sector Security 189

State Tech Magazine

JUNE 24, 2024

Citizens and businesses throughout the United States don’t necessarily think of interactions with their local government as being overly efficient or offering a world-class user experience. Critically, constituents expect citizen and business services to be available when they need them.

Government 293

Government Constituents Local Government 293

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Constituents Government Budgeting 105

GovLoop

AUGUST 18, 2023

Constituents depend on digital engagements to connect with state and local government — they’re going online to pay utility bills, apply for permits and renew vehicle registrations. Government has to deliver secure services online, but this needs to happen in a way that is seamless and simple for every user. Favorite

Constituents 97

Constituents Engagement Security Local Government 97

GovLoop

APRIL 30, 2025

To get feedback from constituents, agencies often ask them to complete a short survey when they visit a website or conduct a transaction. But while a survey can provide useful information, its value is limited because you only know what constituents tell you.

Constituents 80

Constituents Local Government Engagement Government 80

AWS Public Sector Blog

JULY 23, 2024

The AWS Champions program recognizes individuals and organizations pioneering meaningful, cloud-powered change to improve outcomes, build resilience, and accelerate progress in service of their respective missions, constituents, and communities.

Local Government 182

Local Government Education Constituents Government 182

AWS Public Sector Blog

DECEMBER 17, 2024

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

Constituents 130

Constituents Campaign Implementation Public Sector 130

GovLoop

DECEMBER 23, 2024

The local partners do play a really important role [in data], both behind the scenes and then once it comes out, she said. Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. If youre going for a public audience, keep it simple.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

GovPilot

OCTOBER 5, 2023

This bill requires local governments in the Garden state to leverage a digital platform for all construction related applications and permits. No longer will construction applications and permits be only paper based and manually processed, constituents and contractors will be able to access these forms at any time, from anywhere.

Local Government 98

Local Government Laws Constituents Government 98

State Tech Magazine

MARCH 7, 2024

To streamline application development in support of everything from back-end business processes to constituent-facing services, state and local governments have embraced DevSecOps. This combination of development, security and operations helps to streamline and speed the development pipeline.

Public Sector 184

Public Sector Development Constituents Local Government 184

State Tech Magazine

FEBRUARY 1, 2023

State and local governments have accelerated the pace of digital transformation in recent years as they required more cloud computing power to fulfill citizen services.

Government 184

Government Security Constituents Local Government 184

State Tech Magazine

SEPTEMBER 3, 2024

Artificial intelligence is slowly but surely making its way into state and local government operations. Many decision-makers remain concerned about a lack of comprehensive high-level policies governing AI's use, and others have a general sense of unpreparedness to integrate AI into existing workflows.

Constituents 167

Constituents Local Government Operations Government 167

State Tech Magazine

NOVEMBER 30, 2023

To meet constituents where they were, state and local governments needed to modernize citizen resources and services quickly and accept emerging technologies. Since the pandemic began, cities across the country have been on a fast track to digital transformation.

Strategic Planning 176

Strategic Planning Constituents Local Government Budgeting 176

State Tech Magazine

MARCH 28, 2024

Environmental sustainability is an exciting and challenging opportunity for state and local government agencies. Actively supporting sustainability initiatives gives governments the chance to participate in the environmentally conscious actions their communities want, while supporting their public lands.

Sustainability 157

Sustainability Constituents Local Government Government Agency 157

AWS Public Sector Blog

MAY 1, 2025

Learn how governments use AWS to innovate for their constituents, design engaging constituent experiences, and more by visiting the AWS Cloud for State and Local Governments hub. Learn more at Health and Human Services Cloud Resources.

Operations 147

Operations Security Implementation Management 147

State Tech Magazine

MARCH 13, 2024

Many state and local governments were already supporting teleworking programs to some degree before the pandemic, especially in large states where both state and local government agencies (and those who work for them) needed to venture outside of their main offices to reach remote constituents.

Government 157

Government Local Government Constituents Government Agency 157

GovPilot

DECEMBER 21, 2023

From budget constraints, to crime and public safety , to environmental issues, local government officials deal with numerous problems on a daily basis. While tackling these problems, they must keep their constituents happy by being transparent and holding themselves to the highest standard of accountability.

Constituents 52

Constituents Local Government Public Safety Government 52

Government Technology Insider

MARCH 30, 2023

Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development. A cloud-based ERP can help state and local government agencies achieve their goals of providing high value and service delivery at low costs to constituents and stakeholders.

Local Government 98

Local Government Budgeting Government Public Sector 98

AWS Public Sector Blog

JULY 11, 2024

Leaders in education and state and local government know that technology is changing at a rapid pace. That’s the central theme of this year’s AWS IMAGINE conference for education, state, and local leaders presented by Amazon Web Services (AWS). There is no cost to attend; register now to secure your spot.

Education 204

Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

NOVEMBER 1, 2022

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. Read more about AWS for state and local government: Working backwards from Vision Zero to improve road safety.

Public Sector 173

Public Sector Local Government Constituents Implementation 173

AWS Public Sector Blog

APRIL 13, 2023

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment.

Public Sector 246

Public Sector Local Government Security Education 246

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

Translation 200

Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

SEPTEMBER 19, 2023

Courts and other public safety organizations are being targeted by a rising number of cyber events,” said Kim Majerus, vice president of global education and US state and local government at AWS. The AWS GovTech Accelerator was created to support the development of technologies that can address these challenges.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

MARCH 10, 2023

Read more about how state and local governments use AWS to power justice and public safety solutions at the AWS Cloud for Justice and Public Safety hub. Learn more about Wi-Fiber.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

FEBRUARY 2, 2024

AWS is vigilant about security,” said Tami Fillyaw, AWS finance and administration leader for state and local government. Fillyaw adds that AWS is architected for government security requirements, including PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, NIST 800-171, and IRS 1075.

Operations 189

Operations Local Government Security Public Sector 189

GovPilot

AUGUST 22, 2022

Most (if not all) local government departments interact with constituents every day, especially when it comes to accepting and processing various applications, inspections, or document requests. and cost governments far too much in staff time and money.

Constituents 52

Constituents Local Government Government Relations Government 52

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution.

Campaign 242

Campaign Public Sector Laws Constituents 242

State Tech Magazine

JULY 5, 2023

But state and local governments traditionally do not have to worry about loss of business, as citizens can’t go anywhere else for permits, licenses, or access to key government services and information. But states and cities want to keep their constituents happy.

Government 130

Government Constituents Local Government Management 130

AWS Public Sector Blog

NOVEMBER 3, 2023

Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out to the AWS Public Sector team.

Public Sector 298

Public Sector Housing Outreach Security 298

GCN

JANUARY 29, 2024

COMMENTARY | As in the federal and state governments, local elected officials are more likely to be white than their constituents. At times, such as with school boards, the differences are particularly stark.

Elected Officials 78

Elected Officials Local Government Government Constituents 78

Google Public Sector

DECEMBER 30, 2024

Our commitment to the public sector Looking ahead, we remain committed to helping our public sector customers - spanning state and local government, civilian, defense, and intelligence agencies - as they look to Google Public Sector to help meet their mission.

Public Sector 120

Public Sector Security Constituents Development 120

Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

Constituents 67

Constituents Implementation Public Sector Operations 67

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

AWS Public Sector Blog

MARCH 19, 2024

According to multiple state and local government surveys conducted by the Center for Digital Government (CDG), only a small minority of US states, counties, and cities have migrated more than 50 percent of their systems/applications to the cloud. Interested in attending an upcoming AWS State, Local, and Education Learning Days?

Education 189

Education Public Sector Local Government Elected Officials 189

AWS Public Sector Blog

OCTOBER 28, 2022

The first one is the goal of achieving a diverse workforce, and the second is the goal of governments delivering equitable solutions to their constituents. Read more about workforce development in the public sector: 5 tips for skilling the workforce of tomorrow from state and local government experts.

Public Sector 237

Public Sector Local Government Development Education 237

AWS Public Sector Blog

NOVEMBER 27, 2023

The impact to constituents Covered California’s mission is to increase the number of insured Californians, improve healthcare quality, lower costs, and reduce health disparities through an innovative, competitive marketplace that empowers consumers to choose the health plan and providers that give them the best value.

Public Sector 182

Public Sector Local Government Constituents Operations 182