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Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.
Most agency finance and budget offices still use financial planning solutions built around spreadsheets and online analytical processing tools for analysis, forecasting, and budgeting. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.
Recognizing that legislators and executive leaders have little appetite for sweeping modernization plans, many agencies are opting for a more targeted approach, focusing on initiatives that deliver tangible benefits. CASE IN POINT: As part of its 2023–2026 IT StrategicPlan, the U.S.
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