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Digital Constituent Services: 3 Mistakes to Avoid

GovLoop

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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How Nomad uses Amazon IVS to scale public court livestreams

AWS Public Sector Blog

Executed in response to a legislative mandate to publicly broadcast court room proceedings, the custom integration connected the judicial branch’s video conferencing solution with Nomad to allow users to start and stop livestreams with one button click. How data-driven technology helps law enforcement agencies improve constituent outcomes.

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Covered California provides affordable healthcare access, powered by AWS

AWS Public Sector Blog

California swiftly embraced the ACA and became the first state in the nation to enact legislation to set up a health insurance exchange and soon after, in partnership with the state’s Medicaid agency, established the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS). “The It also provides increased resiliency.

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Improve RESEA Program Outcomes With Modern Technology and Priorities 

Government Technology Insider

After recent legislation expanded program eligibility , the Reemployment Services and Eligibility Assessment (RESEA) program is now better equipped to support unemployed workers in their employment searches. This also frees up staff time for higher-level tasks, such as using survey results to identify relevant occupations and opportunities.

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Tackling New York City’s Housing Crisis is a ‘Shared Responsibility’

The Stoop (NYU Furman Center)

Top New York City officials urged state leaders in Albany to provide the necessary funding and legislative support to build additional housing as the city contends with its worst housing crunch in over 50 years. "We ” Without New York City residents on board, she added, these legislative packages will not have their intended effect.

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Why Data Leaders Are Talking About Outcomes

GovLoop

That is, how do issues like data quality, data maturity, compliance monitoring and so on actually contribute to the well-being of a community or improve service to constituents? If faced with skeptical leaders or legislators, you won’t win them over by talking data standards and policies. You need to talk impact.

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Knowing When, Where and How to Modernize

GovLoop

Clunky, old, public facing systems frustrate constituents and reduce engagement, she said. ” For more ideas about how to make the case for modernization that agency leaders and legislators find compelling, download it here: Get the guide Photo illustration by Kaitlyn Baker and Julia Blurton-Jones for GovLoop Favorite