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Journey Maps Help You Find and Fix Problems

GovLoop

Journey maps are one of the most effective and perhaps underutilized ways of understanding what constituents experience and how best to serve them. Frontline personnel can offer important anecdotes, but website analytics, focus groups, surveys, and social media feedback, for instance, also are important.

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re:Invent 2024: Your public sector playbook for AWS’s biggest event

AWS Public Sector Blog

Gain insights from real-world examples and uncover the boundless potential to drive change and forge a brighter future for citizens, constituents, students, service members, patients, and beyond. All keynotes and leadership sessions will be livestreamed and available on demand. Can’t make it in-person?

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Innovations in CX: Gauging Engagement

GovLoop

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. That’s when you measure public sentiment on an issue by monitoring news, social media and other public forums. How do we get more constituent [voices]?”

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Want to Be a Featured Contributor?

GovLoop

We especially are interested in topics that fall within the following categories: Employee and constituent engagement Professional and personal development Artificial intelligence/machine learning Career advice for new and current supervisors Data use and/or literacy Diversity, equity, inclusion and accessibility Process improvements/agency outcomes (..)

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Want to Be a GovLoop Featured Contributor?

GovLoop

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)

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Make In-Person Work Meaningful

GovLoop

Make sure your flexible work schedule is helping to meet your mission and aligning in a way that supports your clients and constituents. You can also connect with Mika on her social media at twitter.com/mika_cross, linkedin.com/in/worklifechampionoftheuniverse, and at mikacross.com. Want more tips from Elliott and Cross?

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It’s Time! Apply to Be a Featured Contributor

GovLoop

We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement Career advice for new and current supervisors Diversity, equity, inclusion and accessibility Data use and/or literacy Artificial intelligence/machine learning Process improvements/agency outcomes Cybersecurity and similar (..)