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Department of Energy’s Offices of the CFO A leadership expert once said , “Change is hard at first, messy in the middle and gorgeous at the end.” The principle holds true for public and private entities alike: At times, they all suffer from excessive bureaucracy and other challenges. But backend changes matter also.
said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development. Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input.
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