Remove Constituents Remove Information Remove Security
article thumbnail

Empowering the public sector with secure, governed generative AI experimentation

AWS Public Sector Blog

Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Protecting the privacy and security of this information when using generative AI can be a significant challenge.

article thumbnail

4 Strategies for State and Local Governments to Secure Contact Centers

State Tech Magazine

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. One piece of that equation is often contact centers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Improving constituent experience using AWS-powered generative AI chatbots

AWS Public Sector Blog

Maria spends hours reading through information on websites and reviewing publicly available documents to understand the benefits she may be eligible for and the application process. Overwhelmed by the volume of information, Maria calls the eligibility office and is directed to complete an online benefits application.

article thumbnail

Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

Information on hosting workloads in AWS GovCloud (US) is available on this webpage. While all AWS global regions are secure, it is important for U.S. AWS Organizations and an appropriate multi-account strategy are necessary elements of a security architecture. Security Reference Architecture for U.S. commercial regions.

article thumbnail

Transforming justice and public safety solutions with CentralSquare and AWS

AWS Public Sector Blog

In critical moments when every second counts, justice and public safety ( JPS ) agencies need technology solutions that are secure, reliable, and fast. To power these essential solutions—and move agencies to the cloud securely, compliantly, and fast—CentralSquare exclusively builds on AWS infrastructure.

article thumbnail

Enhance productivity with Amazon Bedrock Agents and Powertools for AWS Lambda

AWS Public Sector Blog

Real-time data access is particularly vital for priority responses, where timely information can make the difference in critical situations. Its equally important for policy compliance, ensuring decisions are based on the latest information, and for resource allocation, helping agencies efficiently direct resources where theyre needed most.

article thumbnail

Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?