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Successful adoption of generative AI, especially within the public sector, requires organizations to enable systematic experimentation and exploration, with their own data, for their workforce and constituents. Protecting the privacy and security of this information when using generative AI can be a significant challenge.
Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. One piece of that equation is often contact centers.
Maria spends hours reading through information on websites and reviewing publicly available documents to understand the benefits she may be eligible for and the application process. Overwhelmed by the volume of information, Maria calls the eligibility office and is directed to complete an online benefits application.
Information on hosting workloads in AWS GovCloud (US) is available on this webpage. While all AWS global regions are secure, it is important for U.S. AWS Organizations and an appropriate multi-account strategy are necessary elements of a security architecture. Security Reference Architecture for U.S. commercial regions.
In critical moments when every second counts, justice and public safety ( JPS ) agencies need technology solutions that are secure, reliable, and fast. To power these essential solutions—and move agencies to the cloud securely, compliantly, and fast—CentralSquare exclusively builds on AWS infrastructure.
Real-time data access is particularly vital for priority responses, where timely information can make the difference in critical situations. Its equally important for policy compliance, ensuring decisions are based on the latest information, and for resource allocation, helping agencies efficiently direct resources where theyre needed most.
Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?
According to the National Centers for Environmental Information (NCEI), as of October 11, 2022, the US has sustained 15 weather/climate disaster events, with losses exceeding $1 billion each, the deaths of 342 people, and significant economic effects on the areas impacted. When a natural disaster strikes. “In
Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. It takes time to get things done, said Michael Gregg, Chief InformationSecurity Officer for North Dakota. But the key to it, in many ways, is exactly the same. He called it a unity of effort.
In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #1: Multimodal AI: Unleashing the power of context Imagine a world where AI can understand and analyze information from various sources like text, images, video and even audio.
Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.
Social Security cards, birth certificates, and proof of disability are crucial for accessing services and applying for housing. Opening their phone, they were able to provide copies of their ID, Social Security card, and even a fully signed copy of their intake forms with the HOPICS case manager who set them up with Kiip.
We are also providing improved data accessibility through integration with existing data sources, and bolstering security by leveraging Google Cloud's robust security infrastructure. Google Cloud provides the most extensive data center footprint for FedRAMP High workloads of any cloud service provider, with nine U.S.
In this post, we’ll explore how Thorn used Amazon Web Services (AWS) in conjunction with generative artificial intelligence (AI) to revolutionize their internal customer support for organization-wide IT, security, and engineering. For more information about how AWS supports nonprofits, visit AWS for Nonprofits.
For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. Artificial Intelligence (AI) has been core to helping agencies achieve these goals.
The organizations responsible for those missions need technologies and solutions that solve challenges rapidly and securely. We work in a world where speed and security are paramount. Make security a priority in all stages of your transformation. There is a misconception that on-premise is more secure.
State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.
In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. To jumpstart your secure gen AI journey, we developed the Public Sector Guide to Getting Started with Gen AI.
Many public sector customers are interested in building secure, cost-effective, reliable, and highly performant applications. Building modern applications in AWS helps customers with increased innovation, speed, reliability, scalability, and security while lowering total cost of ownership (TCO).
In the rapidly evolving AI landscape, security remains paramount. All of this builds on our prior announcement that Google Cloud achieved FedRAMP High Authorization on more than 100 additional services , which further underscores our dedication to delivering leading AI and robust security for mission-critical applications.
When considering the migration of your legacy applications to a secure, multi-tenant cloud solution, consider the wise words of Albert Einstein, “We cannot solve problems with the kind of thinking we employed when we came up with them.” When seeking a cloud-based ERP solution, security is paramount.
Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? Once that is defined, we dive deep into considerations like model selection, secure and responsible use, and staffing.
Renewed investment and interest in transportation infrastructure has empowered state Departments of Transportation (DOTs) to modernize not only roads and bridges, but digital infrastructure such as data and information systems. True digital inclusion means that connection needs to be secure.”
Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. The Amazon S3 buckets provide isolated data storage for each state with built-in encryption and other security features.
There is no cost to attend; register now to secure your spot. Majerus will be joined by Amanda Crawford, the executive director of Texas Department of Information Resources (TXDIR) and the chief information officer (CIO) for the State of Texas; and Heather Lyke, the director of athletics at the University of Pittsburgh.
Central to the event were the themes of generative AI, sustainability, security, and—importantly for Europe—digital sovereignty. Building a strong data foundation Secure, reliable, and scalable cloud infrastructure helps public sector organizations to innovate quickly while meeting strict security and compliance requirements.
While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. For constituents who already have hesitations about the amount of PII held by government agencies and their plans for AI, this could result in an erosion of trust. Download the Study 1.
Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. Outdated, manual processes result in wasted time and money, fragmented data and cumbersome security and compliance efforts.
As a means of protecting IT systems, identity security also supports a smooth, simplified and secure employee experience. Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters.
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. For example, a WIC program manager may be able to securely log into the WIC Management Information System (MIS) before seeing a WIC program beneficiary.
Governments, education institutions, nonprofits, and health systems must constantly adapt and innovate to meet the changing needs of their constituents, students, beneficiaries, and patients. The customer controls how their data is shared and used while remaining protected, secure, and private during the process.
From local school districts to large federal agencies, today’s citizens expect to connect with government services in secure and frictionless ways. Sometimes, there is no single owner responsible for the end-to-end citizen experience, which results in a disconnect and makes it difficult to find information.
Amazon Web Services (AWS) is helping leading tax authorities around the world to migrate and modernize their mission critical tax systems in the cloud, allowing them to achieve better service reliability, scalability, and security, while paving the way for new and innovative business functionality. Find the solution on GitHub.
Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. Citizens are calling in, getting the information they need, and never talking with a customer service rep,” Brodsky said.
The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Furthermore, K12 IT teams are understaffed and typically lack a dedicated security officer and Security Operations Center.
As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. To get full benefits from ML, it’s important to have relevant and high-quality data to inform ML models.
With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.
CamDX adopts the model of Estonia’s X-Road and is a unified yet decentralized data exchange layer between information systems that offers a standardized and secure way to provide and consume services. More resources from the AWS Institute for government innovation: How governments can transform services securely in the cloud.
Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.
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Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. To obtain this certification, the EPS needed to meet CMS regulatory standards and conditions, and the CMS Medicaid Information Technology Architecture (MITA) 3.0.
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The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. million residents. million residents.
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