State Tech Magazine

AUGUST 22, 2024

Making things more efficient, reducing barriers to doing business with agencies, simplifying paperwork and moving to online processes wherever possible are all top-of-mind strategies for managers who want to deliver better constituent services. Contact centers are part of the public face of an agency.

Local Government 300

Local Government Public Face Government Security 300

Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For constituents, this translates to easier and more secure experience when engaging with government websites and applications.

Constituents 56

Constituents Public Sector Security Translation 56

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Digital platforms need to work with the public’s lives to be inclusive. Brianna Skowera, the city’s Director of Information Systems, has goals for community involvement that go beyond a physical presence at public meetings.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

Constituents 52

Constituents Implementation Social Services Public Face 52

GovLoop

AUGUST 2, 2023

Start by adding CX to contract requirements, especially for projects that will be public-facing. CX Everywhere Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. Build on that by having staff work beside contractors to learn the ropes.

Public Face 52

Public Face Coordinator Development Constituents 52

GovLoop

MAY 9, 2024

The United States’ 5,381 data centers — more than 10 times the number in Germany, the country with the second most — handle much of that information. Public-facing employees offering feedback on constituent experiences. Accessibility redesigns based on empirical evidence and public input.

Public Face 52

Public Face Constituents Leadership Government Agency 52