GovLoop

JUNE 6, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We want to be collecting information and being super-strategic about what it means,” Prieto said. “We

Outreach 52

Outreach Engagement Constituents Campaign 52

AWS Public Sector Blog

AUGUST 17, 2023

The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. With SMAs contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. At least 4.5

Campaign 130

Campaign Outreach Public Sector Constituents 130

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. They were acting on their own, using different tools to reach different constituents.”. Do you call it a success? Building on Early Success.

Constituents 59

Constituents Social Media Communications Engagement 59

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. Citizens are calling in, getting the information they need, and never talking with a customer service rep,” Brodsky said.

Constituents 59

Constituents Engagement Outreach Government Agency 59

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

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Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

APRIL 3, 2024

Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub.

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Campaign Local Government Outreach Implementation 195

Google Public Sector

JANUARY 17, 2024

Event information: Date: Wednesday, February 28, 2024 Time : 11:30am - 4:00pm ET Location: Google NYC Pier 57 Register now This event offers a unique opportunity for leaders, practitioners, and developers alike to experience firsthand the transformative power of Generative AI (GenAI) for public good.

Public Sector 107

Public Sector Education Public Safety Government 107

GovLoop

DECEMBER 6, 2022

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

Constituents 59

Constituents Parks And Recreation Outreach Engagement 59

GovLoop

MAY 12, 2023

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. Brianna Skowera, the city’s Director of Information Systems, has goals for community involvement that go beyond a physical presence at public meetings. Digital platforms need to work with the public’s lives to be inclusive.

Constituents 52

Constituents Parks And Recreation Outreach Engagement 52

AWS Public Sector Blog

JULY 12, 2023

Each CoC identifies a lead agency that serves as its collective representative to HUD and maintains a Homeless Management Information System (HMIS) to track service delivery and measure outcomes according to specific HUD standards. To do this, they need robust, user-friendly systems, like those delivered by Bitfocus and powered by AWS.”

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Public Sector Housing Coordinator Local Government 130

GovLoop

FEBRUARY 10, 2023

More constituents than ever expect efficient digital outreach and service options. They want to easily navigate and find information on your website or social media, to respond to citizen surveys, learn when meetings are so they can attend, and find the right contact person so they can ask questions.

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Engagement Social Media Constituents Outreach 52

GovLoop

AUGUST 30, 2024

But ironically, when we at Granicus interact with agency analysts and operators, they almost see their agency as a data desert [because information is] often stored in … detached and even uncooperative systems.” Integrating Data “You might imagine that agencies are swimming in data,” Ainsbury said.

Outreach 52

Outreach Constituents Engagement Budgeting 52

Social Pinpoint

DECEMBER 5, 2022

We could easily scale up or down based on outreach needs and community engagement goals, which made the process of creating so much easier. Trialing and testing prior to launch. I knew our team needed a comprehensive platform to be the foundation for all our public outreach and interactive needs.

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Transportation Community Engagement Engagement Public Transportation 52

AccessE11

FEBRUARY 20, 2024

A survey by the Center for Digital Government involving 169 local government leaders highlights this trend, revealing a substantial 51% increase in constituent participation due to the implementation of digital tools for citizen engagement.

Local Government 52

Local Government Engagement Social Media Management 52

Rebuilding Place in Urban Space

AUGUST 26, 2022

Neither my park nor the city parks are particularly good about providing information or signage giving contact info on problem reporting. report it ® is a reporting tool that doesn't require the reporter to provide contact information. There's no information posted anywhere. I'm thinking Parkwatch for Salt Lake.)

Sanitation 52

Sanitation Public Safety Management Outreach 52

Rebuilding Place in Urban Space

DECEMBER 5, 2023

Unlike DC's "constituency service" programs by Councilmembers and the Mayor's Office, these initiatives are designed to support DIY self-help efforts driven independently of elected officials. Dallas Public Library has an Urban Information Center with special information and publications on urban issues.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

MAY 15, 2023

In lieu of the dry language so typical of government communications, the agency uses Twitter, Facebook, TikTok and Instagram to reach constituents through a mix of quirky humor, fun facts, and attractive photos and videos. The digital outreach works, and it’s a model for other agencies. Get the guide Favorite

Social Media 59

Social Media Communications Accountability Constituents 59

GovLoop

NOVEMBER 23, 2022

In lieu of the dry language so typical of government communications, the agency uses Twitter, Facebook, TikTok and Instagram to reach constituents through a mix of quirky humor, fun facts, and attractive photos and videos. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First. Get the Guide.

Social Media 59

Social Media Communications Accountability Constituents 59

AWS Public Sector Blog

APRIL 28, 2025

Deloittes Resident Outreach solution (available in AWS Marketplace ) enables state agencies to adapt their resident communications through the power of generative AI on Amazon Web Services (AWS). AI-based virtual agents orchestrate outreach to the population to verify eligibility or other key details.

Outreach 147

Outreach Campaign Communications Constituents 147

Public Policy Blog

JANUARY 12, 2016

.” He briefly outlines how the SOTU has evolved with advancing mediums and with an ever more discerning American public: Article II, Section 3 of the Constitution tells us this: The President “shall from time to time give to the Congress Information of the State of the Union.”. This is a sad truth. Social media is a bridge of sorts.

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Social Media Housing Engagement Accountability 40