GovLoop

JUNE 25, 2025

How to Make Constituent Services More Accessible Understanding how to improve accessibility helps government agencies to better fulfill their mission of serving the public. Behind the Scenes in State and Local Tech State and local agencies are on the front lines when it comes to using technology to deliver constituent services.

Constituents 52

Constituents Operations Public Sector Government Agency 52

AWS Public Sector Blog

APRIL 21, 2025

State and local government and education leaders are rethinking how they deliver citizen services, enhance learning, and strengthen operations in an era of rapid technological change. Tailored session tracks will allow attendees to customize their learning experience to focus on specific strategic priorities.

Local Government 130

Local Government Education Government Public Sector 130

Government Technology Insider

MARCH 27, 2025

Agency leaders are both optimistic and cautious about AIs impact on their organizations: AI solutions can streamline agency operations and enhance human capabilities but implementing them adds myriad considerations to agency IT modernization strategies. Download the Study 1.

Government 59

Government Constituents Implementation Laws 59

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said. .

Operations 52

Operations Constituents Government Agency Education 52

Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For government customers, Vertex AI Search unlocks powerful capabilities for secure services delivery, including enhanced search and discovery and real-time operational advantages.

Constituents 57

Constituents Public Sector Security Translation 57

AWS Public Sector Blog

DECEMBER 3, 2024

CentralSquare’s CAD service keeps first responders connected during emergencies When emergencies happen, quick access to critical information is paramount. CentralSquare’s cloud-based CAD and RMS services, powered by AWS, help dispatchers and responders quickly access and share real-time information during high-pressure situations.

Public Safety 147

Public Safety Laws Operations Accountability 147

Public Purpose - An Independent Advisory Company

NOVEMBER 24, 2024

The second strand is my continuing investment in the patient slog that is public sector and public policy reform, in this case informed by following the work of Jennifer Pahlka. Stop Telling Constituents They Are Wrong Jennifer Pahlka is an astute and experienced analyst and a seasoned practitioner of the art and science of good government.

Regulations 59

Regulations Public Sector Government Constituents 59

American City & Country

APRIL 9, 2025

We help you gain critical insights and make more informed decisions across your business priorities. These aging financial and operational systems, often built decades ago, struggle to keep up with today's demands for agility, transparency and data security. These systems were once cutting-edge. All copyright resides with them.

Local Government 52

Local Government Government Public Sector Public Works 52

AWS Public Sector Blog

APRIL 28, 2025

Audio-enabled correspondence for visually impaired residents : Generative AI combined with text-to-speech capabilities such as Amazon Polly convert written correspondences into audio format, which gives visually impaired individuals or residents who prefer auditory information the choice to listen to their messages.

Outreach 147

Outreach Campaign Communications Constituents 147

McKinsey Public & Social Sector Insights

JULY 16, 2025

About the authors This article is a collaborative effort by Erikhans Kok , Martin Linder , Sam Linder , and Tom Brinded , with Michael Brock, representing views from McKinsey’s Operations Practice. The findings led company leaders to rethink their capital operating model, particularly the process for approving major project investments.

Operations 74

Operations Constituents Development Accountability 74

AWS Public Sector Blog

SEPTEMBER 2, 2022

Law enforcement agencies can use this hyper-connected environment to bridge previously isolated data siloes and make better-informed decisions to improve emergency response and citizen services. Public safety agencies must understand and address the specific needs of their constituents among a diverse group of communities.

Constituents 246

Constituents Laws Public Safety Public Sector 246

AWS Public Sector Blog

FEBRUARY 2, 2024

When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently. You don’t get the information you need to make decisions, and your costs increase on the systems you’re supporting.

Operations 189

Operations Local Government Security Public Sector 189

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. For more information about how AWS supports nonprofits, visit AWS for Nonprofits.

Nonprofit 316

Nonprofit Security Constituents Operations 316

AWS Public Sector Blog

MARCH 21, 2023

A state government optimized operations with Quantiphi Quantiphi is a technology company that solves problems using AI and data science, and a state government’s department recently had one such problem. At times, the documents were incomprehensible, which could result in incorrect information.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

AUGUST 9, 2023

In this walkthrough, learn how to extract, analyze, and interpret relevant information from paper-based Medicaid claims forms. Users can automate document processing and action on the extracted information. The response to the asynchronous operation is a job identifier (JobId).

Public Sector 130

Public Sector Accountability Management Constituents 130

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions.

Constituents 130

Constituents Outreach Communications Engagement 130

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution.

Campaign 242

Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Running containerized on-premises or self-managed workloads involves significant overhead to manage operational resources. For more information and resources on using Step Functions, refer to Serverlessland.com.

Public Sector 317

Public Sector Security Management Government Agency 317

Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Then, I was introduced to Vertex AI Agent Builder.

Constituents 70

Constituents Implementation Public Sector Operations 70

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

Public Sector 200

Public Sector Constituents Security Regulations 200

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. To get full benefits from ML, it’s important to have relevant and high-quality data to inform ML models.

Public Sector 302

Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

MARCH 10, 2023

Wi-Fiber custom builds hardware, software, and networks, outfitting them with optical and internet of things (IoT) sensors that allow municipal entities to capture and visualize data to improve operational efficiency, deliver real-time outcomes, and promote enhanced community safety.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Tax authorities that operate traditional tax systems as Windows workloads, typically in on-premises virtualized environments, can rehost (i.e.,

Public Sector 246

Public Sector Security Operations Sustainability 246

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Document AI for the government empowers organizations to leverage Google machine learning to classify, split, and extract information to speed processing and analysis.

Constituents 113

Constituents Translation Government Employee Government 113

AWS Public Sector Blog

MAY 15, 2024

Sometimes, there is no single owner responsible for the end-to-end citizen experience, which results in a disconnect and makes it difficult to find information. In this post, we will explore how Amazon Connect , Amazon Web Services’ (AWS) cloud contact center solution, delivers relevant information to agents through a unified experience.

Government 200

Government Implementation Government Agency Management 200

AWS Public Sector Blog

NOVEMBER 27, 2023

The entire system handles more than 450 terabytes of information every year. Save costs and improve operations, efficiency, and resiliency CalHEERS is a complex solution. The original on-premises system was designed for peak usage, which meant that for most of the year, it ate up unnecessary operational costs.

Public Sector 182

Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

JULY 15, 2022

Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.

Public Sector 200

Public Sector Constituents Government Budgeting 200

AWS Public Sector Blog

JULY 11, 2024

Discover how the Texas Department of Public Safety (DPS) is exploring AI and machine learning (ML) technologies to enhance operational efficiency, improve response times, safeguard frontline personnel, and more.

Education 204

Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

JANUARY 3, 2024

MVD wanted a solution that would better support expansion to 24/7 call operations, new support functions for digital driver’s license enrollment, and integrate reporting and analytics. The solution incorporates contact flows in Amazon Connect to provide human-like dynamic IVR to gather appropriate personal information.

Public Sector 204

Public Sector Local Government Transportation Communications 204

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

AWS Public Sector Blog

APRIL 25, 2024

Governments, education institutions, nonprofits, and health systems must constantly adapt and innovate to meet the changing needs of their constituents, students, beneficiaries, and patients. Generative AI is transforming how researchers work, helping them find information faster and freeing them up to pursue new experimental designs.

Public Sector 221

Public Sector Nonprofit Development Education 221

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 117

Public Sector Translation Constituents Local Government 117

AWS Public Sector Blog

AUGUST 6, 2024

With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. In 2019, Amazon set a goal to match all of the electricity used across it global operation with 100 percent renewable energy by 2030.

Public Sector 173

Public Sector Public Safety Sustainability Operations 173

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. For example, this layer controls information stored or used in a WIC MIS or eligibility verification solution.

Public Health 200

Public Health Accountability Leadership Management 200

AWS Public Sector Blog

MARCH 21, 2024

In his keynote, Dave Levy, vice president of AWS worldwide public sector, said, “We’re here today because of our commitment to the region, serving you with the solutions and technology you need to improve the lives of your citizens, students, customers, and constituents.”

Public Sector 195

Public Sector Sustainability Security Regulations 195