AWS Public Sector Blog

JANUARY 27, 2025

Real-time data access is particularly vital for priority responses, where timely information can make the difference in critical situations. Its equally important for policy compliance, ensuring decisions are based on the latest information, and for resource allocation, helping agencies efficiently direct resources where theyre needed most.

Public Sector 263

Public Sector Implementation Public Health Operations 263

Google Public Sector

JUNE 7, 2023

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. Artificial Intelligence (AI) has been core to helping agencies achieve these goals.

Constituents 92

Constituents Government Public Sector Disaster Response 92

GovLoop

DECEMBER 23, 2024

Transparent data collection and dissemination through federal/local collaborations help constituents trust in and engage with the data. It takes time to get things done, said Michael Gregg, Chief Information Security Officer for North Dakota. But the key to it, in many ways, is exactly the same. He called it a unity of effort.

Elected Officials 99

Elected Officials Constituents Engagement Communications 99

GovPilot

NOVEMBER 12, 2024

As election day approaches, local government officials face the challenge of ensuring that constituents are informed about critical voting procedures.

Constituents 52

Constituents Voting Local Government Government 52

AWS Public Sector Blog

APRIL 1, 2025

Information on hosting workloads in AWS GovCloud (US) is available on this webpage. Alternatively, the Application Load Balancer (ALB) and Network Load Balancer (NLB) also support TLS policies that use FIPS 140-3 certified cryptographic modules to protect sensitive information. In this post, we will explain how some U.S.

Regulations 130

Regulations Local Government Government Accountability 130

AWS Public Sector Blog

AUGUST 9, 2023

In this walkthrough, learn how to extract, analyze, and interpret relevant information from paper-based Medicaid claims forms. Users can automate document processing and action on the extracted information. This solution then analyzes and helps interpret the extracted information with the use of a dashboard, in near real-time.

Public Sector 130

Public Sector Accountability Management Constituents 130

AWS Public Sector Blog

NOVEMBER 15, 2022

According to the National Centers for Environmental Information (NCEI), as of October 11, 2022, the US has sustained 15 weather/climate disaster events, with losses exceeding $1 billion each, the deaths of 342 people, and significant economic effects on the areas impacted. When a natural disaster strikes. “In Connect with us.

Public Safety 246

Public Safety Public Sector Security Constituents 246

GovLoop

DECEMBER 20, 2024

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

Communications 105

Communications Legislation Constituents Transportation 105

Google Public Sector

NOVEMBER 15, 2022

For scenarios where constituents are dealing with custom documents where a pre-built model may not exist, we offer Document AI Workbench. The State of Hawaii used Document AI to extract travel and health information from visitors to safely reopen to tourism. We now offer the ability to transfer learning or uptrain a pre-built model.

Constituents 98

Constituents Government Government Agency Public Sector 98

Google Public Sector

FEBRUARY 5, 2025

In 2025, it's poised to become a cornerstone of public sector operations, transforming how agencies make decisions and serve constituents. Trend #1: Multimodal AI: Unleashing the power of context Imagine a world where AI can understand and analyze information from various sources like text, images, video and even audio.

Public Sector 86

Public Sector Constituents Security Government Employee 86

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. We embedded the agent into our chatbot on the county website to support those seeking information about our County Clerk’s and Treasurer’s offices.

Constituents 67

Constituents Implementation Public Sector Operations 67

GovLoop

JULY 10, 2023

The link sends me to a Google page with no information about pop-ups. So whether you’re designing workflows, developing applications, directly serving constituents or managing agency teams, you can improve citizen experiences by strengthening the Entice and Extend phases. Enable them to change their personal information.

Constituents 98

Constituents Engagement Development Campaign 98

GCN

MARCH 14, 2023

COMMENTARY | With AI-enabled answer engines, users can ask complete questions and get the correct answer regardless of how they phrase the question.

Constituents 72

Constituents 72

AWS Public Sector Blog

SEPTEMBER 19, 2023

Meet the cohort The startups were selected based on several factors including: the innovative and unique nature of each project, relevance to justice and public safety agencies, benefit the solution will add to the GovTech industry, the creative application of AWS technology, and the startups’ ability to deliver for identified constituent needs.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

AWS Public Sector Blog

DECEMBER 15, 2022

For instance, Amazon Web Services (AWS) services such as Amazon Connect and Amazon Lex chatbots can enable and empower constituents to quickly locate information using self-service options, reducing wait times and reserving in-person resources for the most complex and high-touch interactions.

Constituents 130

Constituents Outreach Communications Engagement 130

Government Technology Insider

MARCH 27, 2025

While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. State and local governments hold large amounts of sensitive data and personally identifiable information (PII), which is managed according to record series laws that govern how data should be protected and discarded.

Government 59

Government Constituents Implementation Laws 59

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

GovLoop

DECEMBER 9, 2022

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. They were acting on their own, using different tools to reach different constituents.”. Do you call it a success? Building on Early Success.

Constituents 59

Constituents Social Media Communications Engagement 59

Google Public Sector

MARCH 20, 2025

It makes discoverability of information much easier, and allows for greater transparency behind LLM operations. For constituents, this translates to easier and more secure experience when engaging with government websites and applications.

Constituents 56

Constituents Public Sector Security Translation 56

AWS Public Sector Blog

MARCH 28, 2024

In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent. The constituent calls the main contact center number. The constituent’s voice is streamed near real time using Amazon Kinesis Data Streams.

Translation 200

Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? We hope more organizations can benefit from AI safely by outlining a methodology informed by our experiences powering projects across government, education, and more.

Public Sector 200

Public Sector Constituents Security Regulations 200

GovLoop

FEBRUARY 18, 2025

Modern constituent services are no longer an option. Constituents, when interacting with government agencies, expect seamless, digital-first experiences. “Government agencies can streamline internal processes, enhance collaboration, and improve constituent engagement,” he said. .

Operations 52

Operations Constituents Government Agency Education 52

GovLoop

DECEMBER 2, 2022

Constituent engagement isn’t all that different from consumer experience, says Vance Clipson, of Nuance Communications. There are more and more constituents out there putting demand on government. Citizens are calling in, getting the information they need, and never talking with a customer service rep,” Brodsky said.

Constituents 59

Constituents Engagement Outreach Government Agency 59

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. For more information about how AWS supports nonprofits, visit AWS for Nonprofits.

Nonprofit 316

Nonprofit Security Constituents Operations 316

AWS Public Sector Blog

JULY 11, 2024

Majerus will be joined by Amanda Crawford, the executive director of Texas Department of Information Resources (TXDIR) and the chief information officer (CIO) for the State of Texas; and Heather Lyke, the director of athletics at the University of Pittsburgh.

Education 204

Education Local Government Public Sector Public Safety 204

AWS Public Sector Blog

MARCH 21, 2023

At times, the documents were incomprehensible, which could result in incorrect information. In one Georgia city, city hall employees were overwhelmed with calls from citizens asking for information about the community. This work entails staff manually going through hundreds of thousands of documents.

Public Sector 246

Public Sector Nonprofit Operations Local Government 246

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution.

Campaign 242

Campaign Public Sector Laws Constituents 242

Government Technology Insider

NOVEMBER 14, 2024

Constituent expectations of how government services are delivered are shifting rapidly in response to how they interact with organizations in the private sector. No longer willing to wait for hours on the phone or try to fit in an in-person visit to an office during work hours, constituents are eager for change.

Constituents 52

Constituents Strategic Planning Social Services Public Sector 52

State Tech Magazine

JULY 5, 2023

But state and local governments traditionally do not have to worry about loss of business, as citizens can’t go anywhere else for permits, licenses, or access to key government services and information. But states and cities want to keep their constituents happy.

Government 130

Government Constituents Local Government Management 130

Google Public Sector

DECEMBER 30, 2024

The public sector is adopting the latest AI technologies with the right guardrails built in, and we are seeing incredible energy around this technology in agencies across the country whether that be gathering and analyzing information at the most critical times to create operational resilience and readiness, protecting our nation's critical infrastructure (..)

Public Sector 120

Public Sector Security Constituents Development 120

GovLoop

MARCH 25, 2024

Building trust with constituents is difficult. The article explains that agencies can fall anywhere on the spectrum, and “depending on their position, will have different relationships with their constituents.” It means establishing and maintaining relationships as you carry out your agency’s mission.

Constituents 102

Constituents Regulations Education Engagement 102

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Document AI for the government empowers organizations to leverage Google machine learning to classify, split, and extract information to speed processing and analysis.

Constituents 111

Constituents Translation Government Employee Government 111

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We want to be collecting information and being super-strategic about what it means, Prieto said.

Outreach 59

Outreach Engagement Constituents Campaign 59

AWS Public Sector Blog

MARCH 10, 2023

The automated intelligence has provided necessary information to assist in discovery and appropriate legal action. The overarching solution offered tangible results within the community, with thousands of traffic and safety incidents identified since implementation.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

GovLoop

FEBRUARY 16, 2023

Long wait times, multiple transfers to get to the “right” person, and unsatisfying responses are leaving constituents dissatisfied with the service experience provided to them by government agencies.

Constituents 52

Constituents Budgeting Government Agency Government 52

Government Technology Insider

JUNE 22, 2023

Offer informative feedback. For UI, this means that communication with constituents should include a path of action. For UI, this means that communication with constituents should include a path of action. The applicant should then receive a follow-up communication informing them of their claim status.

Constituents 52

Constituents Communications Translation Government 52

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. For example, a WIC program manager may be able to securely log into the WIC Management Information System (MIS) before seeing a WIC program beneficiary.

Public Health 200

Public Health Accountability Leadership Management 200