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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. The constituent calls the main contact center number.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

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Simplified CCAI virtual agent management for business users

Google Public Sector

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. Content Governance - Content quality controls are important because intent responses are constituent-facing (chatbot or call center). AppSheet can create approval workflows before content is published.

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Announcing the 2023 Google Cloud Customer Award Winners in Government and Education

Google Public Sector

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. A key aspect of this mission involves ensuring that constituents can readily access answers to their questions. However, an abundance of data doesn't inherently translate into increased scientific insights.

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State agencies deliver needed services with help from Speridian and Google Cloud

Google Public Sector

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. Responding to the need Implementing a successful technology solution to provide efficient case adjudication and distribute funding requires states to work with a vendor they can trust.

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Building Forever-Modern Unemployment Insurance Takes New Technologies and Mindsets

Government Technology Insider

As a program serving a diverse group of constituents, UI programs must be able to adapt to changes in constituent demands, changes in legislation, and changes in economic conditions, without requiring a disruptive system overhaul. Automation : Automation can take many forms in a forever modern UI system.

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How Nomad uses Amazon IVS to scale public court livestreams

AWS Public Sector Blog

With cloud-native media and asset management platform Nomad , scalable live streaming capabilities can be implemented quickly and simply. In spring 2022, a state judicial system implemented a scalable livestreaming solution using Nomad with Amazon IVS in less than two months. Learn more about livestreaming with Amazon IVS.