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Building a multilingual contact center for Medicaid agencies on AWS

AWS Public Sector Blog

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. The translation services offered in several Medicaid agency call centers add several hours of wait time for those seeking care. The constituent calls the main contact center number.

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How Nomad uses Amazon IVS to scale public court livestreams

AWS Public Sector Blog

With cloud-native media and asset management platform Nomad , scalable live streaming capabilities can be implemented quickly and simply. In spring 2022, a state judicial system implemented a scalable livestreaming solution using Nomad with Amazon IVS in less than two months. Learn more about livestreaming with Amazon IVS.

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Idaho Controller modernizes back-office operations using AWS

AWS Public Sector Blog

Translation: Solving the problems of yesterday will not prepare your organization to thrive in the face of future challenges. Including state leadership as part of the team from the up-front planning through implementation ensures alignment in making the change. Don’t just redo what has been done for decades,” he said.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

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Simplified CCAI virtual agent management for business users

Google Public Sector

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. Content Governance - Content quality controls are important because intent responses are constituent-facing (chatbot or call center). AppSheet can create approval workflows before content is published.

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3 ways tax agencies can use AI on AWS

AWS Public Sector Blog

Chatbots can even respond in multiple languages or translate speech to text using services like Amazon Transcribe. A commissioned Forrester Total Economic Impact study indicates organizations can improve productivity and reduce costs by 50 percent by implementing AI into their document pipelines. It also enables search and discovery.

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State agencies deliver needed services with help from Speridian and Google Cloud

Google Public Sector

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. Responding to the need Implementing a successful technology solution to provide efficient case adjudication and distribute funding requires states to work with a vendor they can trust.