Google Public Sector

JUNE 29, 2020

States have seen a rising volume of new unemployment requests, and other social services systems are being stressed like never before. At the same time, more state employees have transitioned to working from home and providing their services remotely. It’s no secret that state governments in the U.S.

Social Services 52

Social Services Government Constituents Supervision 52

Google Public Sector

SEPTEMBER 30, 2022

Intelligent virtual agents are enabling agencies to address constituent questions and provide routine information at scale. Content Governance - Content quality controls are important because intent responses are constituent-facing (chatbot or call center). AppSheet can create approval workflows before content is published.

Management 98

Management Translation Social Services Constituents 98

American City & Country

AUGUST 28, 2024

The fiscal cliff can lead to a range of negative outcomes that diminish community quality of life, strain household finances and stifle economic growth, including: Reduced services: Local governments may be forced to cut essential services, including public safety, education, transportation and social services.

Government 97

Government Budgeting Public Sector Sustainability 97

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. These use cases explored using AI in new ways to address very old problems.

Constituents 52

Constituents Implementation Social Services Public Face 52

Government Technology Insider

OCTOBER 24, 2024

In this article, originally published on August 17, 2023 , we explore how the EDD’s technology and infrastructure investments can support a unified digital experience, bringing more services to Californians wherever and whenever they need.

Constituents 52

Constituents Social Services Government Local Government 52

Government Technology Insider

AUGUST 17, 2023

The pressure is on state and local governments to present constituents with a unified digital experience to help improve access to and the delivery of services. Driven by user experiences in consumer culture, people are eager to access services quickly and easily in one place via their desktop, tablet, or mobile device.

Constituents 52

Constituents Social Services Government Local Government 52

GovLoop

NOVEMBER 17, 2023

“Digitizing services that governments provide can be a time and efficiency improvement,” said Chris Oskuie, Vice President, State and Local Government and Education at Software AG Government Solutions, which provides platform integration software and services. Innovations such as iPaaS — integration platform as a service — can help.

Local Government 52

Local Government Communications Social Services Constituents 52