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Enhance productivity with Amazon Bedrock Agents and Powertools for AWS Lambda

AWS Public Sector Blog

Limited access to real-time data prevents LLMs from providing current and actionable insights, while integration difficulties with existing systems and strict compliance requirements further complicate implementation. Amazon Bedrock Guardrails: Mechanisms to enforce security and compliance policies.

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Hosting regulated U.S. State and Local Government Workloads in AWS

AWS Public Sector Blog

While all AWS global regions are secure, it is important for U.S. AWS and customers work together using the AWS shared responsibility model which, among many benefits, provides customers a framework to inherit select AWS compliance controls, such as physical security. Security Reference Architecture for U.S. commercial regions.

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Reimagining unemployment contact centers

AWS Public Sector Blog

Yet for many constituents, contact centers are the only lifeline to get the answers they need while looking for work. Constituents with barriers are often disproportionately impacted when the standard channels are limited and overwhelmed. Why were customers calling? Where did the process break down for them?

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Whole-of-state cybersecurity: Three procurement considerations for the public sector

AWS Public Sector Blog

State and local government (SLG) agencies now have procurement questions to ask and decisions to make to maximize governance and security, simplify vendor management, and accelerate the overall process within a heavily regulated procurement environment. At the state and federal levels, programs are funded to support these efforts.

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Elevating internal customer support at Thorn with AWS: A generative AI use case

AWS Public Sector Blog

In this post, we’ll explore how Thorn used Amazon Web Services (AWS) in conjunction with generative artificial intelligence (AI) to revolutionize their internal customer support for organization-wide IT, security, and engineering. Thorn is a registered 501(c)(3) organization that builds technology to defend children from sexual abuse.

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Migrate and modernize public sector applications using containers and serverless

AWS Public Sector Blog

Many public sector customers are interested in building secure, cost-effective, reliable, and highly performant applications. Building modern applications in AWS helps customers with increased innovation, speed, reliability, scalability, and security while lowering total cost of ownership (TCO).

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Georgia’s IT Modernization Efforts: Harnessing AI for Smarter Government

Government Technology Insider

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.