AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Greater adoption of AI and ML to advance mission outcomes.

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AWS Public Sector Blog

APRIL 13, 2023

Learn three important considerations for public sector procurement of cybersecurity solutions, as well as best practices from Amazon Web Services (AWS) for leveraging these new cybersecurity programs. This means that each public sector organization is responsible for the security of their own critical applications.

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Public Sector Local Government Security Education 98

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Our offices get more efficient, people get answers faster, and every interaction we have with a constituent helps inform the next.

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Google Public Sector

JUNE 7, 2023

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently. Artificial Intelligence (AI) has been core to helping agencies achieve these goals.

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AWS Public Sector Blog

MARCH 21, 2024

Davy Levy, vice president of AWS worldwide public sector, delivers the keynote at the Brussels Public Sector Symposium on 12 March. On 12 March, the Amazon Web Services (AWS) Public Sector Symposium Brussels returned to the Brussels Expo in Belgium. Want more in-person public sector content?

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Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. credit reports, credit scores, and other public records). That’s something we need to change. The first challenge is fraud.

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AWS Public Sector Blog

OCTOBER 28, 2022

So how can public sector organizations help address this skills gap? The same holds true for minorities— one in five Black professionals works in the public sector , yet less than 18 percent are in IT-related jobs. “I Learn more about workforce development for the public sector.

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Public Sector Local Government Development Education 94

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. From "Nice-to-Have" to "Must-Have" "Artificial intelligence in the public sector is more than wishful thinking," says Karen Dahut, CEO of Google Public Sector.

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GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m. The summit will kick off at 1:30-3 p.m. ET/10:30 a.m. -12

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Public Sector Constituents Accountability Public Service 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Empowering US public sector organizations to transition to Microsoft 365. Public Sector Center of Expertise.

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AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

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AWS Public Sector Blog

MARCH 10, 2023

Deployment requires limited disruptions, and minimal manpower to implement. Initially Wi-Fiber’s deployments focused on public safety solutions, such as license plate recognition (LPR). The overarching solution offered tangible results within the community, with thousands of traffic and safety incidents identified since implementation.

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Public Safety Public Sector Parks And Recreation Laws 104

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

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Government Technology Insider

MARCH 30, 2023

Across the public sector, boosting agility has been a priority in digital transformation and modernization strategy. Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances.

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GovLoop

JUNE 8, 2023

When it comes to digital services, many agencies are under pressure, as constituents expect the responsiveness of the public sector to mirror their private-sector experiences. The challenge? Favorite

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AWS Public Sector Blog

JANUARY 10, 2023

Civix , a government technology (GovTech) company, uses Amazon Web Services (AWS) to provide software and services that support multiple public sector use cases, including election management, grants management, and more. Read on to learn how Civix worked with AWS to create their new solution. Learn more about AWS for GovTech.

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Government Technology Insider

JUNE 13, 2024

Agency leaders are both optimistic and cautious about AI’s impact on their organizations: AI solutions can streamline agency operations and enhance human capabilities but implementing them adds myriad considerations to agency IT modernization strategies. However, complying with these laws is complex. Download the Study 1.

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Local Government Government Constituents Implementation 52

GovLoop

SEPTEMBER 26, 2023

2) Public expectations have changed when it comes to customer service. Constituents assume their interactions with the public sector will mirror the private sector. Download this resource to learn more about the benefits of automation and best practices for implementing this technology. Favorite

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Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. In addition to winning industry category awards, three public sector winners are also being honored with the special Technology for Good honor, as outlined below.

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AWS Public Sector Blog

NOVEMBER 1, 2022

To make hearings visible to the public, even when in-person attendance is limited, state and local governments are beginning to mandate many court proceedings be live streamed, often with a very short window to do so. How data-driven technology helps law enforcement agencies improve constituent outcomes. How the City of Fort St.

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Public Sector Local Government Constituents Implementation 67

AWS Public Sector Blog

SEPTEMBER 21, 2023

Public sector organizations often utilize third-party Software-as-a-Service (SaaS) to manage various business functions, such as marketing and communications, payment processing, workflow automation, donor management, and more. Supplementing existing research with publicly available datasets to enrich findings prior to publication.

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AWS Public Sector Blog

MARCH 28, 2024

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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AWS Public Sector Blog

JULY 15, 2022

Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud. Taxes, governments, and great experiences using the cloud.

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Public Sector Constituents Government Budgeting 78

American City & Country

AUGUST 28, 2024

Economic consequences: Reduced public spending can result in job losses, both within the public sector and in private industries dependent on government contracts. Enhance financial planning: Implement financial planning and forecasting tools to better predict and manage budget shortfalls.

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Government Budgeting Public Sector Sustainability 72

AWS Public Sector Blog

APRIL 17, 2023

Public sector customers are using AWS to digitally transform their citizen engagement and service delivery management applications. CIOs know that attracting and retaining talent, developing employee skills, and supporting outdated legacy systems while trying to implement emerging technologies is an important juggling act.

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Public Sector Local Government Management Education 52

Government Technology Insider

JANUARY 5, 2023

By focusing its digital transformation efforts on improving the customer experience , the Town of Gilbert was able to implement innovative solutions that provided constituents and employees with the tools and resources they needed during an unprecedented pandemic. .

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Government Constituents Security Implementation 88

AWS Public Sector Blog

OCTOBER 29, 2023

Nominations are now open for the Future of Government Awards 2023 , a global awards program that celebrates practitioners, teams, and leaders who are transforming people’s lives by applying digital solutions and leveraging technology to reform the public sector for those it serves.

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Government Technology Insider

OCTOBER 26, 2023

However, the emergence of Zero Trust architecture has created new opportunities for agencies to build a stronger and more secure network that can keep pace with evolving workforce, constituent, and mission needs. This shift required NJJ to expand its VPN usage from 2,300 users to nearly 10,000, which exponentially increased security risks.

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Security Public Sector Constituents Implementation 59

AWS Public Sector Blog

AUGUST 17, 2023

Conclusion State Medicaid agencies can support their members and staff in the face of staffing shortages by implementing automated outbound calls to support Medicaid unwinding. The solution described here offers a low code, serverless implementation that can automatically scale based on demand.

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Google Public Sector

JULY 31, 2023

Earlier this month, I had the opportunity to join public sector leaders to discuss a topic that is top of mind for everyone – generative AI. How generative AI will help the public sector Enabling government workers with creative assistance. Google Public Sector is here to help you get started.

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GovLoop

FEBRUARY 26, 2024

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. Many public-sector efforts have focused on improving the online experience, as websites are now the primary method of interacting with government.

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AWS Public Sector Blog

NOVEMBER 27, 2023

Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

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Public Sector Local Government Constituents Operations 70

GovLoop

JULY 3, 2023

Externally, a coherent and deliberate approach to identity can help drive improved constituent engagements, meeting rising citizen expectations around their government encounters. That’s what makes it so important as the foundation of zero trust,” said Frank Briguglio, Public Sector CTO of SailPoint.

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Google Public Sector

APRIL 21, 2023

billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government. Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration.

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Constituents Translation Government Employee Government 106

Microsoft Public Sector

FEBRUARY 8, 2023

This session will enable you to leave with ideas on how your organization can scale and support your constituents by utilizing advanced bot concepts and implementations.

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AWS Public Sector Blog

FEBRUARY 2, 2024

Ledger, director of public sector strategy at Infor , the ERP vendor who provided the CloudSuite Public Sector platform for Project LUMA and co-development embedded capabilities with the state. “Always current means there is a continual focus on security, redundancy, resiliency, and modern capabilities,” said Bob St.

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Google Public Sector

MAY 19, 2022

As cyber threats increase, government agencies need a way to safely let constituents access digital services. Full-scale implementation of reCAPTCHA Enterprise solution expands on bot detection to protect public sector websites from a broad range of digital fraud. References: 1.

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