AWS Public Sector Blog

JANUARY 27, 2025

Limited access to real-time data prevents LLMs from providing current and actionable insights, while integration difficulties with existing systems and strict compliance requirements further complicate implementation. Structured logging and AWS X-Ray annotations are implemented to track API calls and enable detailed trace analysis.

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Public Sector Implementation Public Health Operations 263

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery.

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Public Health Accountability Leadership Management 200

AWS Public Sector Blog

APRIL 3, 2024

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”

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Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

AUGUST 17, 2023

A critical focus of the public health emergency (PHE) unwinding is the challenge Medicaid agencies may face with regards to returned mail, which can happen when a member changes their address and the agency does not have the updated address on file. See more Health and Human Services Cloud Resources here.

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Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

MARCH 31, 2023

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.

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Outreach Public Sector Constituents Campaign 130

GovPilot

JANUARY 24, 2024

Implementing measures to promote eco-friendliness at the community level can create a ripple effect which results in meaningful impacts for constituents and the entire ecosystem of the community. However, local governments wield significant influence over the perspectives and even the behaviors of community members.

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Local Government Government Constituents Sustainability 52

GovPilot

FEBRUARY 12, 2024

Each state is responsible for implementing specific measures to prepare local government officials for winter conditions in their environment. States expecting a snowy, cold winter need to account for winter community planning and consider ways to keep constituents safe, healthy, and warm.

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Constituents Local Government Accountability Implementation 52