Constituents Implementation Public Health 
AWS Public Sector Blog
SEPTEMBER 27, 2023
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery.
GovPilot
JANUARY 24, 2024
Implementing measures to promote eco-friendliness at the community level can create a ripple effect which results in meaningful impacts for constituents and the entire ecosystem of the community. However, local governments wield significant influence over the perspectives and even the behaviors of community members.
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AWS Public Sector Blog
APRIL 3, 2024
A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”
GovPilot
FEBRUARY 12, 2024
Each state is responsible for implementing specific measures to prepare local government officials for winter conditions in their environment. States expecting a snowy, cold winter need to account for winter community planning and consider ways to keep constituents safe, healthy, and warm.
AWS Public Sector Blog
AUGUST 17, 2023
A critical focus of the public health emergency (PHE) unwinding is the challenge Medicaid agencies may face with regards to returned mail, which can happen when a member changes their address and the agency does not have the updated address on file. See more Health and Human Services Cloud Resources here.
Google Public Sector
JUNE 29, 2020
Our Rapid Response Virtual Agent program can help agencies quickly develop and implement customized Contact Center AI virtual agents to respond to customers’ questions over chat, voice, and social channels—and deliver that information 24/7. And the Virtual Phone Agent is answering 40,000 calls per day during after-hours.
AWS Public Sector Blog
MARCH 31, 2023
As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.
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