Government Technology Insider

MARCH 27, 2025

Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. found that most CIOs were optimistic about the ability of AI to free up tech workers from repetitive tasks and streamline agency operations.

Government 59

Government Constituents Implementation Laws 59

AWS Public Sector Blog

MARCH 10, 2023

Wi-Fiber custom builds hardware, software, and networks, outfitting them with optical and internet of things (IoT) sensors that allow municipal entities to capture and visualize data to improve operational efficiency, deliver real-time outcomes, and promote enhanced community safety.

Public Safety 264

Public Safety Public Sector Parks And Recreation Laws 264

Government Technology Insider

DECEMBER 17, 2024

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

Constituents 52

Constituents Implementation Regulations Operations 52

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution. Learn more about AWS for GovTech.

Campaign 242

Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Running containerized on-premises or self-managed workloads involves significant overhead to manage operational resources. Configurations become code, deployments can be automated, and rollbacks are swift.

Public Sector 317

Public Sector Security Management Operations 317

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

Accountability 182

Accountability Public Sector Implementation Development 182

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? This cost-free resource aims to support leaders as they grapple with implementation challenges.

Public Sector 200

Public Sector Constituents Security Regulations 200

AWS Public Sector Blog

MAY 15, 2024

With its ease of implementation and our ability to rapidly stand up new deployments of Amazon Connect, we are meeting our customer needs for speed, innovation, new capabilities, and cost reduction,” said David Hammond, senior manager of the AWS Alliance at Peraton.

Government 200

Government Implementation Management Government Agency 200

Government Technology Insider

MARCH 27, 2025

Many state and local Health and Human Services (HHS) agencies currently operate on an infrastructure that is several decades old. Without a forever-modern digital infrastructure, states face difficulties meeting constituent needs, changes in regulations, and emergencies like the COVID-19 pandemic.

Constituents 52

Constituents Implementation Regulations Operations 52

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Tax authorities that operate traditional tax systems as Windows workloads, typically in on-premises virtualized environments, can rehost (i.e.,

Public Sector 246

Public Sector Security Operations Sustainability 246

Google Public Sector

MAY 2, 2024

Traditionally, in offices like ours, our teams are routinely answering rote questions about operating hours or document filing processes. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

Constituents 67

Constituents Implementation Public Sector Operations 67

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Organizations no longer need special hardware or in-house expertise to reap the benefits.

Public Sector 302

Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

APRIL 13, 2023

Cyber events continue to heavily impact SLG and education institutions, compromising data and critical services to students and constituents. Speedy procurement enables government innovation; waiting for software can stall protective resources for implementation and can reduce experimentation opportunities.

Public Sector 246

Public Sector Local Government Security Education 246

AWS Public Sector Blog

JULY 15, 2022

Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.

Public Sector 200

Public Sector Constituents Government Budgeting 200

AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more. These operations can also be referred to as upserts (updates and inserts) or merges.

Public Sector 204

Public Sector Operations Constituents Management 204

AWS Public Sector Blog

NOVEMBER 27, 2023

Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. Save costs and improve operations, efficiency, and resiliency CalHEERS is a complex solution. In 2013, more than 17% of Californians did not have health insurance.

Public Sector 182

Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

AWS Public Sector Blog

APRIL 3, 2024

Since HSD’s contact centers all operated from centralized locations, that meant nobody would be around to answer the phone when residents called. A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. We were able to move to AWS, to Connect, basically overnight.

Campaign 195

Campaign Local Government Outreach Implementation 195

Government Technology Insider

SEPTEMBER 22, 2023

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

Constituents 59

Constituents Government Agency Budgeting Public Sector 59

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. While agencies have a wide range of missions, they are all focused on improving the constituent experience, better serving the public, and driving operational efficiencies.

Constituents 111

Constituents Translation Government Employee Government 111

AWS Public Sector Blog

APRIL 10, 2023

The new emergency amendment requires that impacted TSA-regulated entities develop an approved implementation plan that describes measures they are taking to improve their cybersecurity resilience and prevent disruption and degradation to their infrastructure. It automates security tools that have built-in governance.

Transportation 130

Transportation Security Public Sector Operations 130

AWS Public Sector Blog

APRIL 25, 2024

Governments, education institutions, nonprofits, and health systems must constantly adapt and innovate to meet the changing needs of their constituents, students, beneficiaries, and patients. The future of AI According to an AWS funded study, AI is already transforming the workplace —from how businesses operate to how work gets done.

Public Sector 221

Public Sector Nonprofit Development Education 221

AWS Public Sector Blog

NOVEMBER 16, 2022

To gain operational efficiencies and reduce workload burdens on employees, some state finance and tax agencies are leveraging robotic process automation (RPA) on Amazon Web Services (AWS). Improving government operations. Intelligent document processing and quality control can also optimize government operations.

Public Sector 147

Public Sector Local Government Supervision Operations 147

Google Public Sector

APRIL 25, 2024

New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. It's already making a difference today.

Public Sector 107

Public Sector Constituents Strategic Planning Implementation 107

AWS Public Sector Blog

JUNE 26, 2023

These technologies enable government agencies to improve constituent experience and deliver cost-effective services. Bias can also be introduced through the model lifecycle from training to ML operations in production. Additionally, AWS provides Amazon SageMaker for MLOps to incorporate operational best practices.

Public Sector 130

Public Sector Constituents Operations Education 130

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They apply that frugal approach to IT: they build and operate only what they need to pursue their mission, and constantly innovate both to meet mission objectives and optimize cost. Going over budget is not an option.

Nonprofit 189

Nonprofit Laws Public Policy Development 189

GovLoop

JUNE 20, 2023

Agency leaders know they need to modernize, but many are running into roadblocks when it comes to implementation time, staffing shortages, and even an internal cultural resistance to change. These types of obstacles have led to 88% of federal IT professionals stating their agencies have fallen behind in their modernization plans.

Constituents 89

Constituents Communications Implementation Operations 89

Government Technology Insider

MARCH 30, 2023

Digital transformation and modernization activities were fast-tracked across the public sector to allow government agencies to operate at full capacity under unusual circumstances. Transparency is widely valued by agencies, stakeholders, and constituents because it provides essential insights for large-scale scenario development.

Local Government 98

Local Government Budgeting Government Public Sector 98

AWS Public Sector Blog

SEPTEMBER 9, 2022

The morning series will consist of sessions on mission-oriented topics, followed by technical sessions in the afternoon covering modern data strategy, enhancing constituent engagement, and strategies to enable remote learning and working. Create a common operating picture for search and rescue at the edge with AWS.

Local Government 130

Local Government Public Sector Education Constituents 130

AWS Public Sector Blog

MARCH 21, 2024

In his keynote, Dave Levy, vice president of AWS worldwide public sector, said, “We’re here today because of our commitment to the region, serving you with the solutions and technology you need to improve the lives of your citizens, students, customers, and constituents.”

Public Sector 195

Public Sector Sustainability Security Regulations 195

AWS Public Sector Blog

AUGUST 17, 2023

The solution workflow operates as follows: The state Medicaid agency worker uploads the audience call list to an Amazon Simple Storage Service ( Amazon S3 ) bucket, which is encrypted with AWS Key Management Service ( AWS KMS ). Figure 1 illustrates the architecture of the solution: Figure 1.

Campaign 130

Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

APRIL 17, 2023

The City of Fort St John used AWS to create a “virtual city hall” to deliver government services to their constituents wherever they are; within 10 months, their MyCityHall app was used by over 20% of the city’s population. Public sector leaders across the country and around the world use AWS to implement their cloud strategies.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery.

Public Health 200

Public Health Accountability Leadership Management 200

GovLoop

OCTOBER 26, 2023

Government employees don’t operate in a vacuum. It takes teamwork — and a lot of it — to keep agencies operating, meeting missions and providing for constituents. The Office of Personnel Management charged federal agencies to develop and implement diversity, equity, inclusion and accessibility (DEIA) plans.

Strategic Planning 119

Strategic Planning Government Employee Constituents Engagement 119

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. See more Health and Human Services Cloud Resources here.

Outreach 130

Outreach Public Sector Constituents Campaign 130

Google Public Sector

OCTOBER 16, 2023

Google Public Sector is bringing the Google magic – evolving cloud and AI technologies, security, and scale – to the mission of the government to transform the way citizens experience public services and the way agencies operate. In Dearborn, Mich.,

Public Sector 106

Public Sector Government Constituents Security 106

AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Furthermore, K12 IT teams are understaffed and typically lack a dedicated security officer and Security Operations Center.

Local Government 130

Local Government Security Public Sector Education 130