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Sullivan County debuts generative AI chatbot, Saige, to answer constituent FAQs

Google Public Sector

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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Do’s and Don'ts of Local Government Environmental Impact: A Cheat Sheet From GovPilot

GovPilot

However, local governments wield significant influence over the perspectives and even the behaviors of community members. Implementing measures to promote eco-friendliness at the community level can create a ripple effect which results in meaningful impacts for constituents and the entire ecosystem of the community.

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Successful AI Adoption Strategies Focus on the Value Delivered to State and Local Governments

Government Technology Insider

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.

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The Future of Local Government is Digital Government

Government Technology Insider

It was fitting that this conference was held in Los Angeles,” shared Tom Wiri, West State and Local Account Executive, Tricentis. For most local governments this is a hard ask because they have small budgets, limited resources, and lean IT teams.”

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How AI is improving constituent experiences in government

Google Public Sector

For years, Google has been working with state and local governments to focus on the needs of the mission, using data to improve the constituent experience and offer more accessible digital services, while helping government workers operate more efficiently.

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Boosting Agility for State and Local Government Finance & Budget Offices

Government Technology Insider

Cloud-based enterprise resource planning solutions (ERPs) are becoming cheaper and faster to implement, meaning they may be a viable solution for agencies boosting their agility now that the worst of the pandemic is over. While these tools provide the basics, they also have a few shortcomings—namely, their lack of transparency.

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Digital Constituent Services: 3 Mistakes to Avoid

GovLoop

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.