Government Technology Insider

MARCH 27, 2025

In an effort to improve efficiency while addressing challenges like workforce adaption and data privacy, Georgias state and local agencies are rapidly integrating AI and GenAI into their IT modernization efforts. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy.

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Government Technology Insider

MARCH 30, 2023

Cloud-based enterprise resource planning solutions (ERPs) are becoming cheaper and faster to implement, meaning they may be a viable solution for agencies boosting their agility now that the worst of the pandemic is over. While these tools provide the basics, they also have a few shortcomings—namely, their lack of transparency.

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Local Government Budgeting Government Public Sector 98

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution. Learn more about AWS for GovTech.

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Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

MARCH 28, 2024

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

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Translation Constituents Public Sector Local Government 200

AWS Public Sector Blog

FEBRUARY 2, 2024

AWS is vigilant about security,” said Tami Fillyaw, AWS finance and administration leader for state and local government. Fillyaw adds that AWS is architected for government security requirements, including PCI-DSS, HIPAA/HITECH, FedRAMP, GDPR, FIPS 140-2, NIST 800-171, and IRS 1075.

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Operations Local Government Security Public Sector 189

AWS Public Sector Blog

APRIL 3, 2024

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. We were able to move to AWS, to Connect, basically overnight. It was awesome.”

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Campaign Local Government Outreach Implementation 195

Google Public Sector

MAY 2, 2024

Being on the cutting edge of technology isn’t typically something people associate with local governments, and I’m proud of Sullivan County for consistently innovating. In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions.

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AWS Public Sector Blog

OCTOBER 28, 2022

The first one is the goal of achieving a diverse workforce, and the second is the goal of governments delivering equitable solutions to their constituents. Read more about workforce development in the public sector: 5 tips for skilling the workforce of tomorrow from state and local government experts.

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AWS Public Sector Blog

NOVEMBER 27, 2023

Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for State and Local Governments hub.

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Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

SEPTEMBER 9, 2022

US state and local government and education customers can get in-person no-cost training, hands-on help, and more at the Amazon Web Services (AWS) State and Local Learning Days. AWS will offer one-on-one support and more at two AWS State and Local Learning Days events. The AWS Cloud Journey. How the City of Fort St.

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Local Government Public Sector Education Constituents 130

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

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AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

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AWS Public Sector Blog

APRIL 17, 2023

Citizens expect to engage with their local government in the same fast, digital manner that they communicate in their daily lives. CIOs know that attracting and retaining talent, developing employee skills, and supporting outdated legacy systems while trying to implement emerging technologies is an important juggling act.

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Public Sector Local Government Management Education 130

AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. A whole of state – collective defense model to security is crucial in closing the gaps state and local customers are faced with.”

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Government Technology Insider

APRIL 10, 2024

It was fitting that this conference was held in Los Angeles,” shared Tom Wiri, West State and Local Account Executive, Tricentis. For most local governments this is a hard ask because they have small budgets, limited resources, and lean IT teams.”

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Local Government Government Press Release Constituents 52

GovPilot

JANUARY 24, 2024

However, local governments wield significant influence over the perspectives and even the behaviors of community members. Implementing measures to promote eco-friendliness at the community level can create a ripple effect which results in meaningful impacts for constituents and the entire ecosystem of the community.

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Local Government Government Constituents Sustainability 52

Government Technology Insider

JUNE 13, 2024

State and local government agencies quickly have begun to include artificial intelligence (AI) and generative artificial intelligence (GenAI) in IT modernization plans. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.

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Local Government Government Constituents Implementation 52

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. And many are rising to the challenge.

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AWS Public Sector Blog

NOVEMBER 16, 2022

A commissioned Forrester Total Economic Impact study indicates organizations can improve productivity and reduce costs by 50 percent by implementing AI into their document pipelines. Develop AI implementation guidelines that include transparency of algorithms used. It also enables search and discovery. Invest in training.

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AWS Public Sector Blog

AUGUST 17, 2023

Conclusion State Medicaid agencies can support their members and staff in the face of staffing shortages by implementing automated outbound calls to support Medicaid unwinding. The solution described here offers a low code, serverless implementation that can automatically scale based on demand.

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Campaign Outreach Public Sector Constituents 130

Google Public Sector

AUGUST 29, 2022

While the digitization of government services and operations has helped enhance the constituent experience, it has also increased the cyber threat surface for governments of all sizes. In 2020, 79 ransomware attacks hit government organizations, amounting to nearly $19 billion in downtime and recovery costs 1.

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Local Government Security Government Public Sector 52

GovPilot

MARCH 4, 2024

Local government officials are invaluable when it comes to ensuring their community is run in an organized, efficient, and positive manner, proving to be indispensable for several reasons.

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Local Government Leadership Government Public Sector 52

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Business level architecture for returned mail processing and constituent outreach 1. See more Health and Human Services Cloud Resources here.

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Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

APRIL 10, 2023

The new emergency amendment requires that impacted TSA-regulated entities develop an approved implementation plan that describes measures they are taking to improve their cybersecurity resilience and prevent disruption and degradation to their infrastructure. to only authorized customer personnel.

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Transportation Security Public Sector Operations 130

AWS Public Sector Blog

NOVEMBER 1, 2022

Deep learning image analysis and high-performant yet cost-effective architectures on Amazon Web Services (AWS) can modernize constituent experiences and improve digital interactions with government. Refactor the Amazon Cognito identity pool to protect the government UI (map view) with a sign-in page.

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GovPilot

NOVEMBER 3, 2023

It is the duty of the local government to assess the needs of the community, which includes organizing and implementing community safety strategies across the board.

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Local Government Government Implementation Constituents 52

Google Public Sector

JUNE 22, 2023

With the well-being of families and communities at risk, states needed to go live with the HAF portal quickly to get funds to constituents in need. Responding to the need Implementing a successful technology solution to provide efficient case adjudication and distribute funding requires states to work with a vendor they can trust.

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Local Government Outreach Translation Constituents 106

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery.

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AWS Public Sector Blog

JULY 12, 2023

That’s half a million people without a home,” said Kim Majerus, vice president of global education and US state and local government at AWS. Do you have questions about how AWS can help your government agency provide innovative services for constituents? Reach out the AWS Public Sector team.

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GovPilot

NOVEMBER 30, 2023

Local government officials serve as the backbone of community governance, holding the responsibility of representing the interests of their constituents and overseeing the functioning of local administrative affairs.

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Constituents Local Government Budgeting Implementation 52

Google Public Sector

OCTOBER 16, 2023

Our partners help local, state, and federal agencies define their technological needs and curate solutions that leverage their existing technology investments and create new opportunities via modern digital tools to better serve their constituents. In Dearborn, Mich.,

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Public Sector Government Constituents Security 105

American City & Country

AUGUST 28, 2024

A fiscal cliff, a term that underscores the urgency and potential abruptness of the financial crisis, occurs when local governments experience a sudden and severe economic downturn due to declining revenues and increasing expenditures. Recent economic shifts have intensified these issues. What is a fiscal cliff?

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Government Budgeting Public Sector Sustainability 97

GovPilot

FEBRUARY 20, 2024

However, a digital divide still persists for constituents, disproportionately affecting underserved communities and hindering their educational prospects. Local government plays a pivotal role in addressing this disparity by implementing accessible WiFi infrastructure.

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Education Local Government Constituents Implementation 52

GovLoop

JUNE 12, 2024

The website offers: Video messages from governors Research and resources Opportunities to take action Links to related meetings and events Cyber News Feed State and local agencies have made cybersecurity a top priority for 2024. Local governments are a big target for cyberattacks and often don’t have the resources of federal agencies.

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GovPilot

FEBRUARY 12, 2024

Each state is responsible for implementing specific measures to prepare local government officials for winter conditions in their environment. States expecting a snowy, cold winter need to account for winter community planning and consider ways to keep constituents safe, healthy, and warm.

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Constituents Local Government Accountability Implementation 52

Google Public Sector

OCTOBER 16, 2023

Syntasa’s substance abuse demo is available within the Google Public Sector partner demo portal to be shared by the internal Google Public Sector team with other state and local government agencies for learnings and repeatable success to combat substance abuse missions nationally. “

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Government Technology Insider

OCTOBER 16, 2024

Artificial Intelligence (AI) and automation are transformative technologies for state and local government agencies as they look to improve service delivery and citizen and worker experience. The key to quantifying the benefits is by forging partnerships between state and local governments and industries.

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