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Highlighting findings from NASCIO 2024 Mid-Year Conference and a study on AI implementation, this article looks at the opportunities and challenges AI presents for government leaders. While agency employees are concerned with impacts on their jobs, constituents are more worried about data security and privacy. Download the Study 1.
From the early large-scale implementations of virtual agents to alleviate demands on overwhelmed call centres, agencies experienced massive gains in their ability to serve citizens in need. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.
“To ensure success in Idaho, we focused on building a foundation that allows for future growth and adaptability and aligned state leadership that changing our processes is the best way to ensure resiliency and adaptability required to meet the future needs of our organization, employees, and citizens,” said Whitworth.
Leadership award – recognises a leader who has enabled their team, or organisation, to make a real difference to people’s lives. Learn more about open source solutions for governments Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents?
Collaborating with industry can in turn accelerate innovation through to practical implementation. Arizona State University (ASU) is an example of focused thought-leadership, with President Michael M. News & World Report.
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The State of Arizona’s WIC migration journey with AWS AZDHS leadership recognized the need to begin their WIC modernization journey by migrating to AWS.
Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? View open source code for digital services, standards, practices, and more implemented by governments around the world.
As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents.
Effective leadership in government is vital because it ensures that every public sector employee can efficiently manage their responsibilities such as providing essential services, implementing policies, and addressing community needs in a timely fashion.
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Explore our thought leadership hub to explore innovative ideas for public service.
Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? Learn more about open source solutions for governments. Visit the AWS Institute for more resources for public sector leaders.
Department of Energy’s Offices of the CFO A leadership expert once said , “Change is hard at first, messy in the middle and gorgeous at the end.” The objective is to implement strategies that effect and control change and help people adapt to it. Clunky, old, public facing systems frustrate constituents and reduce engagement, she said.
The City of Fort St John used AWS to create a “virtual city hall” to deliver government services to their constituents wherever they are; within 10 months, their MyCityHall app was used by over 20% of the city’s population. Public sector leaders across the country and around the world use AWS to implement their cloud strategies.
From being a compassionate and strong leader to implementing an innovative solution for a challenge in your agency, there are a lot of ways that govies can leave a good, lasting impression on constituents. Outstanding Colleague: This category recognizes an individual that exceeds expectations day-to-day.
From the early large-scale implementations of virtual agents to alleviate demands on overwhelmed call centres, agencies experienced massive gains in their ability to serve citizens in need. Navigating the complex web of government departments can often be daunting for constituents. How can the government use AI?
If you’re in a leadership position, you can improve the odds of success with automation in two ways: Be transparent. How Self-Help Helps Everyone Increasingly, government agencies are offering employees the same kind of self-service portals they provide for constituents. No one understands the work better than the people who do it.
Agency leaders are both optimistic and cautious about AI’s impact on their organizations: AI solutions can streamline agency operations and enhance human capabilities but implementing them adds myriad considerations to agency IT modernization strategies. However, complying with these laws is complex. Download the Study 1.
Our August online training list is ready to go, with experts lined up to chat about everything from pitching innovation to leadership to managing successfully while being an introvert. ” and get use cases from agencies that have implemented successful modern workforce strategies. All sessions are free and open to everyone.
At GovLoop, we’re always excited to offer meaningful online training to government employees who need to stay up to date on the latest technology and trends in order to serve constituents effectively. PT to hear from state and local government leaders about how to implement zero-trust principles. ET/11-11:50 a.m.
With Vertex AI , constituents can obtain meaningful responses to their queries on government websites, in multiple languages, in real-time. Google was one of the first companies to implement AI principles and we have proactively built guardrails into our solutions and processes ever since.
Agency leaders can use Document AI to help process paper and images at scale to better deliver services to their constituents. It incorporates a mature end-to-end workflow for document processing and management to speed implementation and reduce costs for federal, state, and local governments and academic institutions.
Recently, city and county IT leaders from around the country met to collaborate on policy, management and leadership issues surrounding the future of digital government. To ameliorate what, on the surface, looks like a no-win situation for local government IT teams, Wiri suggests looking to implement low-code, automated testing solutions.
We'll explore the ways our AI solutions are adaptive, secure, responsible, and intelligent – enabling agencies to serve constituents better than ever before. Explore our thought leadership hub to explore innovative ideas for public service. Learn more about how Google Cloud's AI powered solutions can address your unique challenges.
The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m. The summit will kick off at 1:30-3 p.m. ET/10:30 a.m. -12
However, the emergence of Zero Trust architecture has created new opportunities for agencies to build a stronger and more secure network that can keep pace with evolving workforce, constituent, and mission needs. McCarthy’s visionary leadership improves NJJ’s security posture and helps foster an improved user experience for employees.
By modernizing their technology infrastructure, KYTC can more easily support their goal of providing real-time monitoring and insights into road conditions to support its constituents. Winner: Oklahoma Office of Management and Enterprise Services (OMES). Oklahoma, like many states, is focused on responding to the ongoing opioid crisis.
These states addressed concerns using best practices and by thinking strategically about short and long-term outcomes to support secure digital transformations and protect constituent data and services. States can also implement hybrid variations of these two models, but may find difficulties in managing interoperability and governance.
With Vertex AI , constituents can obtain meaningful responses to their queries on government websites, in multiple languages, in real-time. Google was one of the first companies to implement AI principles and we have proactively built guardrails into our solutions and processes ever since.
Making Jobs Easier Chatbots are one relatively easy-to-implement technology that can make a big difference for employees and customers. What’s more, a diverse workforce brings diverse ideas to the workplace, which connects to improving employees’ experience.
As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. We bring together thought leadership and research relating to digital transformation and innovation in the public sector.
The two experts offered their thoughts on how to implement, increase and support DEIA. Inclán believes more and better data collection is key for DEIA assessment and implementation. Inclán, Assistant Inspector General for Management and CIO at the National Science Foundation’s (NSF) Office of Inspector General.
said Megan Huss , Director of the Process and Performance Improvement Program in the Office of Personnel Management’s Center for Leadership Development. Public-facing employees offering feedback on constituent experiences. After collecting and analyzing data, good data storytellers ask, “How can we maximize the value this data holds?”
Breaking down s ilo s : Whether it’s by implementing a shared service hub, unifying systems across agencies or carving paths across functional lines, collaborative coalitions are key to driving innovation across the federal enterprise. Addressing these hurdles early eases uptake. Storytelling : Communicate clearly, early and often.
Governments, education institutions, nonprofits, and health systems must constantly adapt and innovate to meet the changing needs of their constituents, students, beneficiaries, and patients. Applications and user experiences are poised to be reinvented with generative AI, and the public sector is no exception.
They’ll cover topics such as employee and constituent engagement, artificial intelligence, data use and literacy, cybersecurity, diversity and inclusion, and more. As a Data Security and Compliance Leader, Max has implemented security strategies working directly with CxOs of global firms. You can begin reading their articles here.)
During the keynote, Kim Majerus, vice president of US state and local government and education at AWS, and customer guest speakers shared with attendees how innovators in education, state, and local leadership use AWS to help deliver for their communities, expand digital equity, accelerate workforce development, and more.
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This digital transformation will unify data sources and use artificial intelligence and machine learning (AI/ML) to understand constituent behavior, enhance experiences, and develop effective fundraising strategies. SmartECHO intends to bridge this gap between technological capability and practical implementation.
The Partnership concentrates on this specific point of intervention in a systems innovation and leadership approach – improving the way knowledge, expertise and real progress “on the ground” can influence and change the way the rules of the system are made and changed. And that’s especially true in the lead up to Trump 2.0,
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