AWS Public Sector Blog

MAY 15, 2024

Sometimes, there is no single owner responsible for the end-to-end citizen experience, which results in a disconnect and makes it difficult to find information. In this post, we will explore how Amazon Connect , Amazon Web Services’ (AWS) cloud contact center solution, delivers relevant information to agents through a unified experience.

Government 200

Government Implementation Management Government Agency 200

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. For more information about how AWS supports nonprofits, visit AWS for Nonprofits.

Nonprofit 316

Nonprofit Security Constituents Operations 316

AWS Public Sector Blog

JANUARY 10, 2023

Civix worked with the AWS Service Creation team to design and launch a serverless solution on AWS to support filers and campaign management vendors and to increase finance transparency for the constituents they serve. Read on to learn how Civix worked with AWS to create their new solution. Learn more about AWS for GovTech.

Campaign 242

Campaign Public Sector Laws Constituents 242

AWS Public Sector Blog

AUGUST 6, 2024

Despite a common misconception about government, state agencies regularly innovate on behalf of their constituents. We also provide tips for accelerating procurement and maintaining visibility over rapidly implemented workloads. The DHHS took an innovative approach to implement a solution rapidly.

Accountability 182

Accountability Public Sector Implementation Development 182

AWS Public Sector Blog

MARCH 19, 2024

Whether automating workflows, responding to constituents, or unlocking creativity, the core question remains: how can we maximize benefits while avoiding potential downsides? This cost-free resource aims to support leaders as they grapple with implementation challenges.

Public Sector 200

Public Sector Constituents Security Regulations 200

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. We embedded the agent into our chatbot on the county website to support those seeking information about our County Clerk’s and Treasurer’s offices.

Constituents 67

Constituents Implementation Public Sector Operations 67

AWS Public Sector Blog

NOVEMBER 1, 2022

With cloud-native media and asset management platform Nomad , scalable live streaming capabilities can be implemented quickly and simply. However, streaming with Amazon IVS is super-fast and ultra low latency,” said Branko Lepan, co-founder and chief information officer (CIO) of Nomad. Using Amazon IVS is so simple.

Public Sector 173

Public Sector Local Government Constituents Implementation 173

AWS Public Sector Blog

APRIL 13, 2023

Cyber events continue to heavily impact SLG and education institutions, compromising data and critical services to students and constituents. Speedy procurement enables government innovation; waiting for software can stall protective resources for implementation and can reduce experimentation opportunities.

Public Sector 246

Public Sector Local Government Security Education 246

AWS Public Sector Blog

MARCH 28, 2024

Relying on manual methods to record and create content in different languages can hinder the timeliness of implementation. In this post, we will explore how to build a multilingual contact center that can provide near real-time assistance for a non-English-speaking constituent from an English-speaking agent.

Translation 200

Translation Constituents Public Sector Local Government 200

GovLoop

AUGUST 4, 2022

Increased focus on constituent experience is pushing agencies to expand and redesign their digital services. Government services have lagged behind retail, but constituent expectations haven’t. But agencies, under pressure from constituents, can stumble when trying to increase digital services. Avoid These Mistakes.

Constituents 59

Constituents Strategic Planning Budgeting Legislation 59

AWS Public Sector Blog

JULY 15, 2022

Read on for efficient purchasing recommendations to meet your agency’s needs: AWS Professional Services (AWS ProServe) is a global team of experts that can help you more effectively reach your constituents and better achieve your core mission using the AWS Cloud.

Public Sector 200

Public Sector Constituents Government Budgeting 200

Open Access Government - Technology News

JANUARY 9, 2024

From the early large-scale implementations of virtual agents to alleviate demands on overwhelmed call centres, agencies experienced massive gains in their ability to serve citizens in need. Utalising generative AI Navigating the complex web of government departments can often be daunting for constituents.

Government 135

Government Public Service Constituents Implementation 135

Google Public Sector

OCTOBER 19, 2023

In practice, this could mean generative AI serves as a brainstorming assistant to draft and iterate content or drive conversational, real-time interactions with constituents on agency websites. Informed decisions require information, and collecting the right inputs can take time.

Public Sector 111

Public Sector Security Constituents Transportation 111

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. You can implement these solutions yourself, with help from AWS Partners, or with AWS Professional Services (AWS ProServe).

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

GovLoop

DECEMBER 18, 2024

And agencies should realize that their audiences are ever-changing, said Carolina Prieto, Solution Advisor for Digital Communications with Granicus, a company that provides digital experiences to help agencies better serve their constituents. We want to be collecting information and being super-strategic about what it means, Prieto said.

Outreach 59

Outreach Engagement Constituents Campaign 59

Google Public Sector

APRIL 21, 2023

Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Document AI for the government empowers organizations to leverage Google machine learning to classify, split, and extract information to speed processing and analysis.

Constituents 111

Constituents Translation Government Employee Government 111

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Blueprints also helps you implement the relevant security controls needed to operate workloads from multiple teams in the same cluster. Event-driven architecture has gained significant traction in the public sector.

Public Sector 317

Public Sector Security Management Operations 317

AWS Public Sector Blog

JANUARY 9, 2023

As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. To get full benefits from ML, it’s important to have relevant and high-quality data to inform ML models.

Public Sector 302

Public Sector Nonprofit Operations Government 302

AWS Public Sector Blog

FEBRUARY 2, 2024

When you spread technology over 90 different agencies with 90 different business needs, it creates a bunch of information silos that keep you from operating efficiently. You don’t get the information you need to make decisions, and your costs increase on the systems you’re supporting. We knew we couldn’t build the future on that model.

Operations 189

Operations Local Government Security Public Sector 189

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The AWS whitepaper Disaster recovery options in the cloud describes how the architecture can be extended to implement disaster recovery.

Public Health 200

Public Health Accountability Leadership Management 200

AWS Public Sector Blog

APRIL 3, 2024

A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers. What we have to communicate is life-saving information. It was awesome.”

Campaign 195

Campaign Local Government Outreach Public Health 195

AWS Public Sector Blog

APRIL 25, 2024

Governments, education institutions, nonprofits, and health systems must constantly adapt and innovate to meet the changing needs of their constituents, students, beneficiaries, and patients. Generative AI is transforming how researchers work, helping them find information faster and freeing them up to pursue new experimental designs.

Public Sector 221

Public Sector Nonprofit Development Education 221

AWS Public Sector Blog

NOVEMBER 22, 2022

CamDX adopts the model of Estonia’s X-Road and is a unified yet decentralized data exchange layer between information systems that offers a standardized and secure way to provide and consume services. View open source code for digital services, standards, practices, and more implemented by governments around the world.

Government 246

Government Public Sector Public Service Development 246

AWS Public Sector Blog

MARCH 31, 2023

The top four concerns that SMAs have shared for unwinding are constituent outreach and engagement, staffing shortages, returned mail, and reporting capabilities. States must make a “good-faith effort” to reach out to enrollees in at least two different ways, using the most up-to-date contact information they have.

Outreach 130

Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

NOVEMBER 27, 2023

Before the Affordable Care Act (ACA) was implemented, purchasing insurance in the individual market proved challenging for those without employer-sponsored health benefits. The entire system handles more than 450 terabytes of information every year. This was particularly true in California, where more than 39 million people live.

Public Sector 182

Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

MARCH 21, 2024

In his keynote, Dave Levy, vice president of AWS worldwide public sector, said, “We’re here today because of our commitment to the region, serving you with the solutions and technology you need to improve the lives of your citizens, students, customers, and constituents.”

Public Sector 195

Public Sector Sustainability Security Regulations 195

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. Public sector leaders across the country and around the world use AWS to implement their cloud strategies.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

SEPTEMBER 21, 2023

API-driven data pipelines consolidate business data which enables public sector organizations to offer more personalized experiences for constituents, enrich research publications, improve operations to reduce the burden on internal teams, and more. AWS Glue transforms the raw payload and stores back in Amazon S3.

Public Sector 204

Public Sector Operations Constituents Management 204

AWS Public Sector Blog

MARCH 19, 2024

It’s estimated that 55 percent of educational institutions will have implemented a SaaS cloud model by 2025. They discussed how cloud infrastructure enables public sector organizations to modernize constituent services and student success. This information will be available on the individual AWS Learning Day’s registration page.

Education 189

Education Public Sector Local Government Elected Officials 189

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. In addition to the EDP and SEDT, Urban uses Lambda to implement a number of capabilities, including automating data quality checks , running microsimulation models , and expanding access to confidential data.

Nonprofit 189

Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

MARCH 16, 2023

Running tax systems on AWS supports these authorities in strengthening operations, improving constituent interactions, improving business intelligence capability, reducing costs, and innovating. Find more information about features and capabilities in AWS Managed Services documentation. AWS Mainframe application modernization patterns.

Public Sector 246

Public Sector Security Operations Sustainability 246

AWS Public Sector Blog

JANUARY 30, 2023

Managing donors, members, and constituents is essential to the success of most nonprofits. For this reason, CiviCRM typically advises new users to work with an implementation partner to deploy it. For more information about Amazon EC2 instance types, see the Instance Type Details page. The CloudFormation Outputs tab.

Nonprofit 162

Nonprofit Management Public Sector Constituents 162

Government Technology Insider

MARCH 30, 2023

Cloud-based enterprise resource planning solutions (ERPs) are becoming cheaper and faster to implement, meaning they may be a viable solution for agencies boosting their agility now that the worst of the pandemic is over. And that single source of truth can help them make better, faster, and more informed data-driven decisions.”

Local Government 98

Local Government Budgeting Government Public Sector 98

AWS Public Sector Blog

APRIL 10, 2023

The new emergency amendment requires that impacted TSA-regulated entities develop an approved implementation plan that describes measures they are taking to improve their cybersecurity resilience and prevent disruption and degradation to their infrastructure. to only authorized customer personnel.

Transportation 130

Transportation Security Public Sector Operations 130

AWS Public Sector Blog

NOVEMBER 11, 2022

The rise in cybersecurity threats means city, county, and education leaders must consider how best to protect constituent and student data, financial information, services, and more. Learn how AWS supports K12 schools and districts , and how state and local governments use AWS to improve services for their constituents.

Local Government 130

Local Government Security Public Sector Education 130

AWS Public Sector Blog

NOVEMBER 16, 2022

Tax agencies can access relevant and historical information faster, increase accuracy of tax revenue forecasting, and use predictive modeling to detect tax fraud or non-compliance. Tax agencies can optimize time and resources because AI can process large volumes of information in less time and perform any kind of statistical calculation.

Public Sector 147

Public Sector Local Government Supervision Operations 147

AWS Public Sector Blog

AUGUST 17, 2023

Conclusion State Medicaid agencies can support their members and staff in the face of staffing shortages by implementing automated outbound calls to support Medicaid unwinding. The solution described here offers a low code, serverless implementation that can automatically scale based on demand.

Campaign 130

Campaign Outreach Public Sector Constituents 130